Jessica Gabbard
Davison
Summary
Dynamic Store Manager with TJ Maxx, recognized for resilient leadership and strategic planning. Achieved President's Club FY25 while fostering team collaboration and enhancing customer service. Expert in operational budgeting and loss prevention, driving results through effective communication and employee engagement. Passionate about creating a positive work environment and exceeding business objectives.
Overview
17
17
years of professional experience
Work History
Store Manager
TJ Maxx Distribution Center
Auburn Hills
11.2021 - Current
- Led up to 60 associates and three assistant store managers across two locations.
- Facilitated team communication to enhance alignment with business objectives.
- Established strong partnerships with store leaders to uphold operational efficiencies and merchandising standards.
- Fostered a welcoming environment that valued associates, reducing attrition and staffing challenges.
- Engaged in District Expert roles to drive results while building peer relationships as a leader.
- Leveraged all company directives and initiatives to support results.
- Strategized with store leaders to secure commitment for organizational priorities.
- Supported onboarding and training processes to develop effective teams.
- Mentored team members to enhance performance and cohesion.
OPERATIONS MANAGER
TJ Maxx
Flint
08.2013 - 11.2021
- Manages up to 25+ associates daily while maintaining overall store operations
- Oversees the receipt and processing standards of all merchandise; utilizing company tools to aid in success
- Assists in overall day to day operations of the store to ensure all company standards are in place (business driver forms, feature presentation, signage, etc.)
- Accountable for the utilization of TMS to ensure all key positions are filled and the store is staffed to meet business needs
- Monitors/analyzes financial reports and payroll budgets to maximize profitability
- Schedules strategically and ensures schedule effectiveness meets expectations
- Supports company directives as it relates to shrink and loss prevention
- Promotes a safe healthy environment for associates and customers; adhering to all safety protocols
- Assesses operational opportunities daily, creating plans and following up to ensure execution of business objectives set forth by the company
- Models the best customer service behaviors at all times; including the coaching and accountability of the deliverance of customer service
- Maintaining operational standards of the front end, fitting room, cash office and back room
- Oversees maintenance of all financial/personnel/medical filing and retention
- Promotes/ supports the open door philosophy creating a supportive work environment
- Communicates effectively with all levels of management, associates and customers
- Coaches/develops associates to empower them in their abilities to meet and exceed company expectations
- Celebrates the team consistently to garner a positive culture in the building
KEY CARRIER
TJ Maxx
Flint
05.2011 - 08.2013
- Supported management team as a MOD in their absence (vacations, traveling, LOA, etc.)
- Effectively MOD; maintaining the 4 wall strategy and successful running of the store
- Ensured exceptional customer service was delivered to both internal and external customers
- Supported all company initiatives and programs (BRE, D2F, best methods, working smart principle, etc.)
- Adhered to all safety and loss prevention protocols for associate and building security
MERCHANDISE COORDINATOR
TJ Maxx
Flint
05.2009 - 08.2013
- Successfully maintained departments to company standards
- Ensured strong feature presentation and proper signage to drive sales
- Supported loss prevention by ensuring merchandise protection standards were in place
- Trained and coached new associates on merchandising and customer service
- Utilized store tour documents to identify and correct opportunities
- Participated in meetings with management reviewing reports (adjusted sales analysis, department summaries, etc) and creating collaborative plans to ensure all expectations were met
- Supported back room processes to ensure steady flow of stock to sales floor; meeting D2F standards
- Led by example; exhibiting positive behaviors promoting a healthy work environment
MERCHANDISE ASSOCIATE-BACKROOM
TJ Maxx
Flint
11.2008 - 05.2009
- Unloaded truck during live unload
- Successfully learned processing/merchandise protection standards of all departments
- Key role in D2F process; utilizing working smart principles
- Met/exceeded productivity standards consistently adhering to all best methods
- Supported the stocking of merchandise as needed
- Participated in store recovery to ensure customers had a exceptional shopping experience
Education
Business Management and Marketing
MOTT COMMUNITY COLLEGE
Flint, MI01.2012
Nurse Aide
BAKER COLLEGE
Flint, MI01.2007
Skills
- Resilient leadership
- Team collaboration
- Positive mindset
- Attention to detail
- Multitasking proficiency
- Loss Prevention
- Visual merchandising
- Customer service management
- Operational budgeting
- Process improvement
- Effective communication
- Performance coaching
- Employee engagement
- Strategic planning
Accomplishments
- Achieved President's Club FY 25
- Passed corporate audit with 91%
- Completed Accelarated Leadership Development for Store Managers
- Built relationships with Regional staff, District Staff and peers throughout the Zone; capitalizing on all networking opportunities to continue to devel
Timeline
Store Manager
TJ Maxx Distribution Center
11.2021 - Current
OPERATIONS MANAGER
TJ Maxx
08.2013 - 11.2021
KEY CARRIER
TJ Maxx
05.2011 - 08.2013
MERCHANDISE COORDINATOR
TJ Maxx
05.2009 - 08.2013
MERCHANDISE ASSOCIATE-BACKROOM
TJ Maxx
11.2008 - 05.2009
Business Management and Marketing
MOTT COMMUNITY COLLEGE
Nurse Aide
BAKER COLLEGE
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