Jessica Gabriel
Multifaceted Business Professional
Clarksville,TN
Summary
A multifaceted, organized, and detail-oriented business professional who utilizes knowledge from a full spectrum of experience to serve and enhance her employer’s success. A team player who is dedicated to performing her work accurately, holding an ownership mentality, and maintaining a track record of delivering the highest quality strategic solutions to resolve challenges, and propel business growth.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Finance & Administrative Liaison (Project Coordinator), Department of Administration
Ascension Saint Thomas Hospital West
01.2025 - Current
- Provide full administrative support for the Chief Finance Officer of AST Midtown and West
- Monitors project plans, schedules and budgets. Recommends alternative actions based on tracking outcomes.
- Organizes and supports project meeting agendas reports, materials and presentations and data tracking.
- Manage Kronos timekeeping PTO approvals, timesheet review, timesheet modifications, and timesheet approvals
- Manage hospital contracts for processing and signature with Ascension Legal, as well as maintaining tracking of ongoing negotiations between third party and Ascension to verify all aspects of requested language have been properly represented in the contract prior to submitting to Legal for Hospital signature.
- Manage Doctime user profiles, contracts for payment and entry, and process monthly/ quarterly/ annual stipends, specialized supplier payments, as well as specialized physician and clinical payments and tracking.
- Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Handle charity approval requests for Dental needs, Surgical needs, and single case agreements for Dialysis services
- Handling Minor equipment requests for high dollar supply needs and approvals
- Interacted with vendors, contractors and professional services personnel on behalf of Hospital Administration, to receive orders, direct activities, quote review, payment processing and tracking, and communicate instructions.
- Established rapport and engaged with stakeholders to build lasting professional relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Account Manager/ Bookkeeper (Quarterly)
Prestigious Moving Services
06.2015 - Current
- Develop, implement, and monitor the business plan for annual updates.
- Monitor and review employment verifications and other document requests
- Prepare all State and Local financial documents, payments, reconciliations, as well as Revenue and IRS filings.
- Manage all vendor correspondences and vendor contacts as needed.
Administrative Assistant, Department of Administration
Ascension Saint Thomas Midtown & West Hospitals
06.2023 - 01.2025
- Provide full administrative support for the President & COO as well as ACOO of Ascension St. Thomas West. Also supported COO & ACOO of Ascension St. Thomas Midtown. (Supported West only beginning June 2024)
- Managed Kronos timekeeping PTO approvals, timesheet review, timesheet modifications, and timesheet approvals
- First line of contact to handle questions or general concerns, for any direct reports of the President/COO or ACOO, including all facility based purchasing needs, managing third party contractor IT access requests for access to facility systems
- Meet with vendors and contractors regarding services being provided to the Hospital, and clarifying the specific needs/processes required in order to achieve the necessary goal of proper invoicing data, documentation requirements, setup needs, specialized service locations, and managing their accountability for said items.
- Review, complete, and submit to Ascension Legal, any Contract Processing Request forms (CPF's) for new contracts, contract amendments, professional services contracts, etc., for direct reports of the President/COO and ACOO.
- Work through general patient/family concerns and contacting/briefing the necessary hospital parties to assist with their issues if needed.
- Interact with Ascension wide Executives for meetings, scheduling, researching and resolving questions related to meeting topics and missing aspects.
- Assist in the reservation and technological management of the Conference Center and other widely used conference spaces at the Hospital.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tax Specialist and Notary Public
HR Block
10.2015 - 04.2024
- Prepare Schedule C, 1040, 1040A, 1040EZ, 1040X tax returns for clients.
- Prepare State tax returns for clients who work or reside in states outside of Tennessee.
- Review client documentation, IRS notices, and prior year tax returns for audit information, details requested, and clarify all information with clients.
- Advise clients on requirements for filing their business as a part of their federal return, as well as informing them on what items can and cannot be claimed as expenses.
- Assist individuals with preparations for a tax audit and submitting additional information to the IRS for tax and identity verification purposes.
- Assist customers with questions regarding tax deductions, tax credits, tax penalties, tax laws, and other federal tax related items.
Billing Specialist
Gullett, Sanford, Robinson, and Martin, PLLC
08.2022 - 03.2023
- Created and updated standard Pre-Bills for all Firm Attorneys
- Modified client files to reflect fee adjustments for Attorney fees and other services provided.
- Prepared and distributed invoices to clients for payment
- Processed client payments and discussed past due balances.
- Worked with Attorneys to collect or write-off any client bills or fees.
- Prepared and submitted 1099NEC’s for Federal Filing submission, and submission to vendors.
- Prepared form 1096 for paper filing, if needed to be submitted as a backup for efiled IRS forms
- Worked with vendors on bill submissions and verification of payments.
- Linked vendor bill charges to client files for processing as needed.
- Opened new and update existing client files on as submitted.
- Create or update client numbers and matter numbers.
- Notify Attorney(s), Paralegal(s), and Legal Assistant(s) of the new or modified client number and matter number (s)
- Enter attorney rates and update rate agreements.
- Create digital document file for the client’s information and documents to be linked to in the Firm wide system.
- Close files in the system
Client Services Coordinator & Legal Assistant (Estate Planning)
Gullett, Sanford, Robinson, and Martin, PLLC
10.2019 - 08.2022
- Greeted Firm clients and guests, helped them to their correct meeting location, and handled other items for them as needed for their meeting.
- Worked with Building Security to make sure correct list of clients was received and updated each day.
- Updated and maintained Firm’s address list for Attorneys and Staff members.
- Communicated any software and technical issues with IT, and assisted IT with troubleshooting minor issues.
- Coordinated facilities-related installation approval costs and matters with Firm’s Operations Manager
- Submit work orders for Building maintenance and worked with third party vendors for other maintenance needs.
- Maintained Firm conference room calendars and catering needs for meetings.
- Opened new and updated existing client files on as submitted.
- Create or update client numbers and matter numbers.
- Notify Attorney(s), Paralegal(s), and Legal Assistant(s) of the new or modified client number and matter number (s)
- Enter attorney rates and update rate agreements.
- Create digital document file for the client’s information and documents to be linked to in the Firm wide system.
- Close files in the system
- Created approximately 178 new client profiles for client information transfers during the Firm’s acquisition of a Family Law firm during January 2022.
- Monitored and Assisted in the maintenance of Estate/Probate Attorney calendars: schedule appointments, book conference rooms.
- Moved all Estate/Probate prepared documents from the Probate General holding file to their proper client/matter numbers.
- Processed estate attorney expenses and reimbursement requests.
- E-filed, faxed, or mailed Probate documents at respective County Court Systems for filing.
- Prepared and filed necessary documents for TennCare and with the TN Secretary of State
- Processed Client fiduciary memos for Probate Escrow funds.
- Sent emails and handled calls for scheduling document signings or initial consultations.
- Witnessed signing; prepared finalized estate document packets for clients after signings; accepted credit card/check payments after signings for Estate & Probate Attorney
- Prepare documents for off-site signings and attend off-site meetings as needed for Notary or witness purposes.
Human Resources Operations Coordinator
Tennessee State University
08.2007 - 01.2013
- Assistant to the Associate Vice President/Director of Human Resources
- Supervised front office assistants
- Work as backup for the Compensation Specialist, Assistant Director of Benefits, and Employment Specialist
- Maintained, managed, and reconciled all four HR budget accounts and made revisions as needed.
- Review process and approve all invoices, contract payment requests, and small vendor contracts for HR, in addition to external pay requests prior to payment by Departments.
- Research and generate reports within the Sunguard Banner System and with Oracle SQL software, and created/maintained data in Excel Spreadsheets.
- Prepare the University’s annual OSHA report to submit to the Tennessee Board of Regents
- Prepare, review, and edit University Policies and Procedures, alongside the University Counsel, to maintain compliance with both Tennessee Board of Regents Policies, and State Government Policies.
- Assist State Auditors and the Comptroller’s Office with compensation reviews, benefits payment reviews, and personnel file audits.
- Work as the Director and Associate Director’s backup for termination processing and employee meeting/letter delivery, and conduct all employee exit interviews.
- Handle all employee worker’s compensation and unemployment claims.
- Frequently communicate with other University offices to verify documents, request documents, and research information needed or discovered.
- Handle and resolve problematic phone calls and situations that come into the office.
- Research and assist others with inserting, processing, and tracking paperwork in the PeopleAdmin employment and operations system.
- Handle all public records requests for information and documentation, in conjunction with HIPAA regulations and State Government regulations.
- Department’s SACS/Strategic Plan representative and data entry personnel
- Edit and update the office’s website.
- Edit, design, and write articles for the office’s Eye of the Tiger Newsletter
- Maintain and process time and attendance documentation for office staff.
- Monitor and order all supplies needed by the office.
- Responsible for ordering food, room reservations, room setup, and arranging transportation for departmental trainings, new employee orientations, and travel.
- Assist in the setup, reservations, vendor meetings, and preparation for HR Benefit fairs.
- Prepare and plan details and reservations for the annual Employee Awards Recognition program.
- Customer Service and New Employee Orientation Trainer and Facilitator
- Assist in the production of the New Employee Online Orientation eLearn Course.
- Answer questions and concerns from employees regarding their effective dates, expected cancellation dates, and coverage options for benefits.
- Organize and type letters, memoranda, travel authorizations/requests, and Purchase Requests on behalf of the Director/Associate VP
Education
Master of Business Administration - Business Administration
University of Phoenix
Nashville, TN11.2009
Bachelor of Science - Business Management
University of Phoenix
Nashville, TN04.2008
Skills
Proficient in the use of the Google Workspace platform, inclusive of: Chrome Browser, Docs, Sheets, Slides, Forms, Mail, Groups, Meet, and other features
Proficient in navigating and utilizing Ascension Health’s myHR and myAscension PeopleSoft system operations
Proficient in use of Microsoft Office Suite, inclusive of: Microsoft Word, Excel, PowerPoint, Access, OneDrive, OneNote, Microsoft Publisher, Microsoft Outlook
Proficient in the use of PerfectLaw law firm practice management system, Conga/ Novatus Contract Management System, DocuSign Creation/Routing, OpenText/eDocs document management system, SunGuard Banner System, Adobe Acrobat DC
Microsoft Edge browser, Microsoft Explorer internet browser, Mozilla Firefox internet browser, Novell GroupWise email system, SiteDoc website management system, PeopleAdmin software, Oracle SQL and Query Reporter software
Proficient in data entry into State of Tennessee’s RBS system (Regulatory Boards System), Gold Mine 50, IDIS (Insurance Department Information System), and State of Tennessee’s TN3270
Proficient in 10 Key Operation
Proficient in reading and searching Tennessee Code
Proficient in the use of multi-line phone systems, bookkeeping, and cash registers
Proficient in transcription, the use of a typewriter, copier machines, fax machines, lamination machines, computers, laser and inkjet printers, scanners, and fixing minor issues with these items
Proficient in the use of multi-channel walkie-talkie devices
Excellent Client Service Skills
Can work in a team or independently
Excellent Multi-tasking skills
Certification
Current Commissioned Notary Public for the State of Tennessee
Timeline
Finance & Administrative Liaison (Project Coordinator), Department of Administration
Ascension Saint Thomas Hospital West
01.2025 - Current
Administrative Assistant, Department of Administration
Ascension Saint Thomas Midtown & West Hospitals
06.2023 - 01.2025
Billing Specialist
Gullett, Sanford, Robinson, and Martin, PLLC
08.2022 - 03.2023
Client Services Coordinator & Legal Assistant (Estate Planning)
Gullett, Sanford, Robinson, and Martin, PLLC
10.2019 - 08.2022
Tax Specialist and Notary Public
HR Block
10.2015 - 04.2024
Account Manager/ Bookkeeper (Quarterly)
Prestigious Moving Services
06.2015 - Current
Human Resources Operations Coordinator
Tennessee State University
08.2007 - 01.2013
Bachelor of Science - Business Management
University of Phoenix
Master of Business Administration - Business Administration
University of Phoenix