Jessica Gagnon
New Boston
Summary
Detail-oriented and highly organized UHNW concierge/personal assistant with extensive experience in managing complex schedules, coordinating high-level travel arrangements, and providing personalized services to ultra-high-net-worth individuals. Skilled in building and maintaining strong relationships with clients and vendors, ensuring the highest standards of discretion, confidentiality, and exceptional service. Expertise in event planning, task management, and adapting to the unique needs of clients, while maintaining a proactive and resourceful approach to problem-solving. Adept at juggling multiple priorities with efficiency and precision, ensuring seamless experiences and exceeding client expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dining Access Specialist / UHNW Concierge
Velocity Black / Capital One
09.2022 - Current
- Trusted with confidential information, ensuring utmost discretion and privacy with careful attention to detail.
- Coordinated complex schedules, travel, and logistics, ensuring seamless operations.
- Proactively resolved challenges, maintaining top-level service under pressure.
- Managed multiple tasks, prioritizing effectively to meet deadlines and exceed expectations.
- Adapted quickly to shifting priorities, ensuring smooth transitions.
- Built strong relationships with UHNWIs and their teams, fostering collaboration.
- Leveraged personal relationships with top restaurants and venues to provide exclusive dining access and exceptional experiences.
- Planned and executed personal and professional events with meticulous attention to detail and precision.
Event Coordinator
Shelter Concepts LLC
03.2020 - 09.2022
- Coordinated event schedules, timelines, and logistics, ensuring seamless execution and positive outcomes.
- Led cross-functional teams, fostering clear communication and efficient collaboration.
- Managed multiple projects simultaneously, meeting tight deadlines under pressure.
- Developed and implemented creative solutions to adapt to last-minute changes while maintaining event vision.
- Streamlined event planning with efficient project management strategies and budgeting.
- Recruited, trained, and supervised all event staff, ensuring smooth operations and efficient service across all areas.
- Coordinated travel, accommodations, and logistics for event attendees.
Manager / Maître D' / Bartender / Server
Neptune Oyster
04.2017 - 03.2020
- Overhauled front-of-house operations to enhance guest experiences, including staff training, reservation updates, and service improvements.
- Increased employee loyalty and reduced turnover through innovative programs and mentoring.
- Recruited, hired, and trained staff, defining roles and optimizing team performance.
- Managed scheduling, ensuring efficient shift coverage and maximizing table turnover.
- Developed promotions and events to drive sales and enhance customer satisfaction.
- Cultivated strong customer relationships, building rapport with regulars and delivering exceptional hospitality and personalized service.
- Streamlined bar and restaurant operations for peak efficiency, maintaining a clean and organized environment.
Opening Team Bar Manager / Lead Bartender
Tuscan Kitchen Seaport
10.2017 - 01.2018
- Led recruitment, training, and supervision of staff, fostering a positive, efficient work environment.
- Delivered exceptional service and food quality, consistently exceeding customer expectations.
- Applied conflict resolution and team-building strategies to maintain a harmonious workplace.
- Optimized bar operations with an efficient scheduling system, reducing overtime costs.
- Managed staff schedules to ensure peak-hour coverage and minimize labor expenses.
- Boosted team productivity through effective task delegation and streamlined workflows.
- Curated seasonal drink and cocktail menus, enhancing the guest experience.
- Streamlined inventory management, ensuring optimal stock levels and reducing waste.
Bartender
Strega Waterfront
09.2015 - 06.2017
Bartender
Stephi's in Southie
04.2014 - 08.2015
Server / Cocktail Server
Lincoln Tavern
11.2012 - 09.2014
Cocktail Server
Legal's Harborside
09.2011 - 10.2012
Education
Associate of Science - Business Management
Quincy College
Quincy, MA06-2026
Skills
- Exceptional communication, interpersonal skills, and emotional intelligence
- Strong attention to detail, accuracy, and financial management (cash handling, transactions)
- Expertise in task management, multitasking, and schedule/appointment coordination
- Client relationship building, retention, and hospitality service
- Team supervision, training, and mentoring
- Event planning, reservations management, and travel coordination
- Resilient work ethic, problem-solving, and decision-making abilities
- Discreet confidentiality and superior organizational skills
- Lead with compassion and empathy to build positive relationships and a supportive environment
- Emphasize honesty and transparency to cultivate trust and promote open communication
Certification
- MA Esthetician, 7074516-HD-7
- MA Real Estate Salesperson, 9551162-RE-S
Proficiency
With an extensive background in hospitality, I have honed my emotional intelligence and developed a keen ability to anticipate and respond to the unique needs of UHNW clients. I thrive in high-pressure environments, using my problem-solving skills and divergent thinking to craft strategic, tactical solutions. My experience in managing complex schedules, coordinating exclusive events, and providing personalized concierge services has strengthened my ability to adapt quickly and ensure seamless, exceptional experiences.
Timeline
Dining Access Specialist / UHNW Concierge
Velocity Black / Capital One
09.2022 - Current
Event Coordinator
Shelter Concepts LLC
03.2020 - 09.2022
Opening Team Bar Manager / Lead Bartender
Tuscan Kitchen Seaport
10.2017 - 01.2018
Manager / Maître D' / Bartender / Server
Neptune Oyster
04.2017 - 03.2020
Bartender
Strega Waterfront
09.2015 - 06.2017
Bartender
Stephi's in Southie
04.2014 - 08.2015
Server / Cocktail Server
Lincoln Tavern
11.2012 - 09.2014
Cocktail Server
Legal's Harborside
09.2011 - 10.2012
Associate of Science - Business Management
Quincy College
Similar Profiles
Abigayle GorsAbigayle Gors
Travel Specialist at Velocity Black/Capital OneTravel Specialist at Velocity Black/Capital One
Kaitlin NogawaKaitlin Nogawa
Premium Customer Agent, Dining Access Specialist at Velocity Black Powered by Capital OnePremium Customer Agent, Dining Access Specialist at Velocity Black Powered by Capital One
Jennifer (Jenny) Rodriguez HayesJennifer (Jenny) Rodriguez Hayes
Senior Dining Specialist at Velocity Black By Capital OneSenior Dining Specialist at Velocity Black By Capital One