Jessica Gahan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
2
2
Certification
Work History
On Call Manager
Bayada Home Health
11.2022 - Current
- Responsible for all calls after hours.
- Assist with the employees and clients in all needs after hours.
- Assist with scheduling, report all emergencies, acknowledge any alerts, documentations and address any cold calls that come in.
- End of shift reports and communications.
On Call Manager
Bayada Home Health
06.2020 - 04.2022
- Responsible for all calls after hours.
- Assist with the employees and clients in all needs after hours.
- Assist with scheduling, report all emergencies, acknowledge any alerts, documentations and address any cold calls that come in.
- End of shift reports and communications.
Certified Nursing Assistant
Bayada Home Health
08.2018 - 06.2020
- Assisted client with everyday care.
- Properly documented all services that were provided by going along with what was on the care plan.
- Cooked, clean, laundry, errands, companionship, and personal care.
Certified Nursing Assistant
Senior Bridge Home Care
06.2016 - 12.2019
- Assisted client with everyday care.
- Properly documented all services that were provided by going along with what was on the care plan.
- Cooked, clean, laundry, errands, companionship, and personal care.
Education
Master of Science - Health Administration
Purdue Global University
West Lafayette, IN08.2024
Bachelor of Science - Health Sciences
Purdue Global University
West Lafayette, IN03.2023
Associate of Applied Science - Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2021
High School Diploma -
West Port High School
Ocala, FL06.2008
Skills
- Operational Efficiency
- Quality Assurance
- Employee Motivation
- Information Tracking
- Staff Support
- Document Management
- Service Quality
- Customer Satisfaction
- Motivational Leadership
- Good Judgment
- Data Communications
- Schedule Coordination
- Microsoft Office
- Medical Records Management
- Case Management
- EMR Systems
- Quick Problem Solver
- Efficient and Reliable Team Player
- EHR Management
- Medical Record Charting Software
Certification
● CPR BLS Instructor
● CNA License
● Life Saver Award
● Hero of the Quarterly
● Dean's List 4.0 GPA
● National Society of Leadership and Success
● Chancellors List 4.0 GPA
Timeline
On Call Manager
Bayada Home Health
11.2022 - Current
On Call Manager
Bayada Home Health
06.2020 - 04.2022
Certified Nursing Assistant
Bayada Home Health
08.2018 - 06.2020
Certified Nursing Assistant
Senior Bridge Home Care
06.2016 - 12.2019
Master of Science - Health Administration
Purdue Global University
Bachelor of Science - Health Sciences
Purdue Global University
Associate of Applied Science - Human Services
Ultimate Medical Academy - Clearwater
High School Diploma -
West Port High School