Jessica Gajewski
Traverse City,MI
Summary
Experienced in Food & Beverage for 20 years at MGM Grand Detroit. Excellent reputation for solving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Taproot Cider House
05.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies and established strong vendor relationships
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
Salt Island Fish And Beer
04.2021 - 10.2021
- Quickly identified problem situations and resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Participated in ongoing customer service to build sales and rapport in community.
Restaurant Manager
Tap MGM Grand Detroit Casino
02.2019 - 04.2021
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Managed- 20 person team of front of house staff for Tap restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations
Supervisor
Palette At MGM Grand Detroit Casino
01.2018 - 02.2019
- Evaluated employee performance and coached and trained to improve weak areas.
- Built, managed, coached and promoted team members
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Grandette
MGM Grand Detroit Casino
02.2001 - 02.2019
- Built rapport with frequent patrons to cultivate guest loyalty
- Checked identification for minimum age for sale of alcoholic beverages.
- Anticipated guest needs and provided proactive service.
Education
Macomb Community College
Warren, MISkills
- Relationship Building
- Money Handling
- Team Leadership
- Problem Solving
- Performance Improvement
Certification
Forbes Training and Development
Timeline
Restaurant Manager
Taproot Cider House
05.2021 - Current
Restaurant Manager
Salt Island Fish And Beer
04.2021 - 10.2021
Restaurant Manager
Tap MGM Grand Detroit Casino
02.2019 - 04.2021
Supervisor
Palette At MGM Grand Detroit Casino
01.2018 - 02.2019
Grandette
MGM Grand Detroit Casino
02.2001 - 02.2019
Macomb Community College
Forbes Training and Development
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