Jessica Galarza

• Negotiated contracts with customers while protecting company interests.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.
• Directed and coordinated products, services and sales activities.
• Engaged in communication with team about new resident updates.
• Gathered and processed 1823 move-in forms.
• Scheduled and facilitated networking events on a twice-weekly basis.
• Facilitated marketing events including ACHA and small assisted living coalition.

Marketing Coordinator.

• Managed team calendars and scheduled events for multiple staff members.
• Coordinated resources to craft marketing plans for product launches and events.
• Planned trade shows and vendor fairs for clients and partners to attend.
• Planned and executed internal and external marketing events.
• Supported senior lifestyle counselor with database management.
• Assisted in organizing and processing move-in documentation efficiently.
• Organize community and model apartments for potential visitor tours.

Senior Lifestyle Counselor

• I listened to clients and introduced solutions to satisfy business and personal needs.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Calls, tours, re-tours, and move-ins for assisted living, memory care, and independent living.
• Database experience -(Focus,Matrix,Vitals, Move in)
• Managed monthly marketing events and budget.

Outpatient Therapy Coordinator.

• Assisted ten occupational and physical therapists.
• Scheduled hourly appointments for therapists.
• Prepared new medical charts.
• Verify medical insurance.

Memory Care Director.

• Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
• Conducted tours of the facility for prospective residents and their families.
• Provided regular updates to family members concerning care and health issues.
• Supervised the provision of daily services, maintaining superior satisfaction levels among families and residents.
• Manage daily administrative operations for a 30-bed facility.
• Enhanced patient satisfaction through effective medical teaching.

• Supported residents in enhancing social skills and mental abilities.
• Coordinated scheduling for movies, entertainment, and special events.
• Provided respectful mobility assistance to individuals needing extra support.
• Provided personal attention to enhance resident involvement.
• Coordinated off-site activities and accompanied residents throughout excursions.
• Evaluated supplies and managed budget to meet activity plans.

Caregiver-

• C.N.A. certified.
• Medtech certified.
• Compassionate customer service while serving residents with a proper care plan.

Marketing Coordinator -

• Coordinated resources to craft marketing events for assisted living and independent living communities.
• Reported on event marketing guest participation and inventory status.
• Managed workflow between staff, coordinating move-in documents.
• Assisted with the development of event strategies and tactical plans to execute events with multiple department managers.
• Planned and executed internal and external marketing events, such as trade shows and local health fairs.
• Answered general marketing department inquiries by email, phone, and mail.
• Maintained a complete (Focus) database of files and contacts.
• Managed team calendars and sales counselors' schedules.

• Managed multiple tasks and met time-sensitive deadlines.
• Managed central telephone system and routed calls as required.
• Performed document management tasks such as copying, faxing, and filing.
• Welcomed and assisted visitors and customers in a professional manner.