Jessica Galbraith
Glendale Heights,IL
Summary
Experienced Supply Chain Specialist with a focus on driving customer success through strong decision-making, problem-solving, and leadership skills. Effective communication with stakeholders and efficient time management are key strengths. Exceptional administrative abilities and a commitment to delivering top-notch customer service are also notable attributes.
Overview
11
11
years of professional experience
Work History
Critical Fulfillment Specialist
Navistar
08.2021 - Current
- Expedites customer backorders and critical parts
- Work with suppliers to be able to provide accurate shipping and tracking information for orders
- Develop and maintain positive communication between all businesses and Navistar to achieve the desired results
- Ensure all customer orders are fulfilled quickly by exploring all options
- Provides input to continuous improvement and lean operating practices at Navistar and to customers
- Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost
- Manage Plants Helpouts- Work with plant operations by monitoring requests and assisting with plant helpouts to ensure production line functionality.
- Works with the Plants to source parts for critical unit downs.
- Provided exceptional customer service to internal and external customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Supported cross-functional teams in meeting project deadlines by effectively prioritizing tasks based on overall business objectives.
General Manager
Chick-fil-A
05.2016 - 05.2021
- Manage workforce planning to include: recruiting, retention, development, reward and recognition to meet or exceed staffing plans
- Creating goals and communicating to team members how we will accomplish these goals
- Provide timely coaching and constructive feedback to direct reports
- Work directly with HR to write and deliver disciplinary documentation
- Read and analyze monthly and quarterly financial reports related to labor and supplies to ensure costs do not exceed allocated budget
- Review profit and loss statements monthly to create strategic action plans to increase total revenue
- Work on a special task force responsible for opening 7 new locations across the US.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Teacher Assistant
Whitworth EC3 Program
01.2014 - 05.2016
- Assist teachers in observing and monitoring children's activity to maintain a safe play environment
- Communicate with parents or guardians in regards to daily activities, behaviors, or other related issues.
Education
Bachelors of Sociology & Minor in Psychology -
Whitworth University
Spokane05.2016
High School Diploma -
Yorkville High School
Yorkville, IL05.2012
Skills
- Advanced computer skills (Microsoft Word, Excel, & Powerpoint)
- Advanced TOLAS and IKNOW skills
- Advanced Oracle skills
- Excellent verbal & non-verbal communication
- Multiple Star Card Recipient
- Most Valuable Team Member 2017-Chick-fil-A
- Invited to present undergraduate research at Pacific Sociological Association, 04/01/15
References
- Stephanie Tuner, sturner@my.whitworth.edu
- Gabriela Guzman, gabi@gmail.com
- Jamie Tuner, jaimetuner89@gmail.com
Languages
Spanish
Professional Working
Timeline
Critical Fulfillment Specialist
Navistar
08.2021 - Current
General Manager
Chick-fil-A
05.2016 - 05.2021
Teacher Assistant
Whitworth EC3 Program
01.2014 - 05.2016
Bachelors of Sociology & Minor in Psychology -
Whitworth University
High School Diploma -
Yorkville High School
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