Jessica Galdamez
Staunton,VA
Overview
18
18
years of professional experience
Work History
Psychiatric Technician
Western State Hospital
Staunton
05.2025 - 04.2026
- Monitored patient behavior and reported changes to healthcare team.
- Assisted patients with daily living activities and personal hygiene.
- Implemented therapeutic activities to promote mental health recovery.
- Maintained accurate patient records and documentation standards.
- Trained new staff on safety protocols and patient care techniques.
Guest Service Representative
Hyatt Place Downtown Tulsa
Tulsa, OK
06.2022 - 02.2023
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Resolved guest inquiries and complaints promptly to maintain positive experiences.
- Assisted in coordinating hotel activities and events for enhanced guest engagement.
- Utilized reservation systems to manage bookings and optimize room assignments.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met.
- Trained new staff on operational procedures and customer service best practices.
- Monitored inventory of supplies and amenities to support seamless guest services.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Improved team efficiency with thorough training on customer service protocols.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
General Manager
La Quinta Inns and Suites
Deer Park, TX
01.2008 - 04.2009
- Oversaw daily operations, ensuring compliance with company standards and guest satisfaction.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Implemented cost-control measures, optimizing budgets and resource allocation for operational efficiency.
- Developed marketing strategies to increase brand visibility and drive occupancy rates.
- Established quality assurance protocols, improving service delivery across all departments.
- Collaborated with vendors to negotiate contracts, securing favorable terms and pricing.
- Analyzed guest feedback to identify areas for improvement in service offerings and amenities.
- Led initiatives for employee engagement, fostering a positive workplace culture and reducing turnover rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Timeline
Psychiatric Technician
Western State Hospital
05.2025 - 04.2026
Guest Service Representative
Hyatt Place Downtown Tulsa
06.2022 - 02.2023
General Manager
La Quinta Inns and Suites
01.2008 - 04.2009