Jessica Gallagher
San Antonio,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty, increase profitability, and drive results.
Overview
22
22
years of professional experience
Work History
Personal Assistant to Jason Woods
The Parlor
04.2019 - 05.2024
- Communicated with all clients and organized appointments
- Calculated inventory for supplies and ordering
- Reached out to potential clients thru social media to increase sales
- Aided in photography and video for social media.
Lead Bartender
Live From Memphis
02.2017 - 01.2019
- Responsible for customer service of team thru friendliness and fast service, and creating fun environment
- Crafting cocktails, cleaning, organizing, inventory
- Cash and credit transactions thru POS, run end of shift for bar.
Dual Store Manager
Creme De La Creme Bakery
05.2014 - 01.2017
- Hiring, Separations, Scheduling for two Corona California locations
- Training and managing teams of 25-30 people to ensure efficient, knowledgeable and friendly service
- Basic Cake and pastry decorating skills
- Inventory, Orders, and P&L reports as well as setting daily team targets.
Bar Manager
Boondocks Bar and Grill
05.2009 - 05.2014
- Ensure bar and wait staff are providing perfect service
- Crafting cocktails, cleaning, organizing, inventory, excel reports
- Doubled sales on Tuesdays and Thursdays by implementing new ideas
- Planned and staffed large events with over 1,000 patrons
Store Manager
Starbucks
10.2002 - 03.2010
- Hiring, Separations, Scheduling for over 10 new locations
- Training and promoting partners to ensure best service
- Inventory, Orders, and P&L reports as well as daily and weekly targets
- Hired over 100 new partners, and was responsible for promoting 25 new shift supervisors.
- Oversaw and fully staffed opening of 8 different new locations throughout Inland Empire
Office Staff
Aureus Medical
11.2004 - 03.2008
- Data Entry, transferring paper medical records to computer for new software
- Calling insurance companies for authorization
- Filing over 60 Medical Records from patients daily
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Education
Mathematics and science -
Riverside City College
Riverside, CA07.2016
GED -
Chaffey Adult School
Upland, CA07.2001
Skills
- COMMUNICATION/ACTIVE LISTENING
- LEADERSHIP
- SALES AND MARKETING
- DATA ENTRY
- TEAM MANAGEMENT
- CUSTOMER SERVICE
- INVENTORY AND ORDERS
- EMPATHY
- GOAL ORIENTED MINDSET
- TIME MANAGEMENT
- MULTITASKING AND ORGANIZATION
- STRONG WORK ETHIC
Volunteer Experience
-Mobile Pet Groomer, Riverside CA, Volunteer Dog Shampooer and Dryer for stray dogs for a mobile pet groomer.
-State Health and Human Services, Riverside CA, Volunteered for 8 months, helping direct appointments to proper areas, filling out forms
-San Antonio Humane Society, San Antonio TX, volunteered walking and leash training problem dogs who needed adoption
Timeline
Personal Assistant to Jason Woods
The Parlor
04.2019 - 05.2024
Lead Bartender
Live From Memphis
02.2017 - 01.2019
Dual Store Manager
Creme De La Creme Bakery
05.2014 - 01.2017
Bar Manager
Boondocks Bar and Grill
05.2009 - 05.2014
Office Staff
Aureus Medical
11.2004 - 03.2008
Store Manager
Starbucks
10.2002 - 03.2010
Mathematics and science -
Riverside City College
GED -
Chaffey Adult School
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