Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Gallagher

Buckeye,AZ

Summary

Dedicated customer service representative with a strong work ethic and exceptional attention to detail. Skilled in accurately assessing charges for services requested and efficiently collecting deposits and payments. Proactively contacts customers to provide status updates or make necessary adjustments, ensuring their satisfaction throughout the process. Experienced in training customers on new policies or procedures, and consistently responds to emails and messages in a timely manner.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Behavior Technician

Desert Choice Schools
10.2023 - Current
    • Provided assistance to the teacher in the implementation of program components such as the Clinical Program, Instruction, Special Education Services and Physical Fitness
    • PCMA Certified (physical ability and dexterity to safely and effectively use Crisis Management Interventions (including the use of therapeutic holds) of all involved (e.g
    • Self, student, other employees
    • Demonstrated an understanding, patient, and receptive attitude toward students of varied age groups, and varied cognitive and social and emotional disabilities
    • Work with the IEP team in the development and implementation of data collection systems, as well as assist in the analysis and interpretation of the results of the data collection in order to evaluate student performance and progress.

Bank Teller

First Credit Union
09.2020 - 12.2021
  • Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
  • Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
  • Assisted clients with various questions and concerns related to their accounts and bank products
  • Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.

Food Service Worker

Compass Group
08.2016 - 04.2017
  • Prepared food for daily salad bar
  • Proportioned food into specific serving sizes
  • Kept inventory of products needed
  • Served hot food and made cold sandwiches
  • Ran student check-in and cash machine
  • Performed basic end of day closing/cleaning duties.

Teller

JPMorgan Chase
11.2014 - 11.2015
  • Processed routine account transactions
  • Disbursed money to customers
  • Balanced currency daily
  • Examined checks, identification, and proper endorsement
  • Promoted bank products such as credit cards, ATMs, online banking, etc.

Barista/Cashier

The Last Frontier Deli
06.2010 - 03.2013
  • Used computerized talking cash register
  • Shopped for the business's weekly needs and restocked products as needed
  • Prepared espressos and drip coffee using industrial espresso equipment
  • Made soups from scratch using recipes and prepared food as needed for the day
  • Received food orders and prepared food to specifications.

Lead Caterer

Bon Appétit
08.2002 - 03.2009
  • Set up parties and other special events and services anywhere from 5 to 3,000 guests
  • Trained and supervised up to 15 people and achieved significant improvements in their productivity
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details were handled properly and customers' concerns were addressed
  • Took weekly inventory and stocked products
  • Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service.

Education

GED -

Clark College
Vancouver, WA

Skills

  • Customer service
  • Communication skills
  • Complaint Handling
  • Organization
  • Client Education
  • Policy understanding
  • Call Management
  • Account updating
  • Customer Relationship Management

Certification

  • NAR, 03/01/15
  • AIDS/HIV training program, Present, 7.8, AIDS/HIV training program for health care providers
  • Healthcare Provider BLS, 04/01/14, 04/01/16

Timeline

Behavior Technician

Desert Choice Schools
10.2023 - Current

Bank Teller

First Credit Union
09.2020 - 12.2021

Food Service Worker

Compass Group
08.2016 - 04.2017

Teller

JPMorgan Chase
11.2014 - 11.2015

Barista/Cashier

The Last Frontier Deli
06.2010 - 03.2013

Lead Caterer

Bon Appétit
08.2002 - 03.2009

GED -

Clark College

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Jessica Gallagher