Jessica Gallardo
USA
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Clerk
Calcot LTD
11.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Sales Manager
Mattress Firm Inc
05.2019 - 11.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Retail Sales Associate
Bealls Outlet
11.2017 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Grooming Salon Apprentice
Petco
03.2016 - 07.2016
- Assisted senior stylists in preparing client's pets for grooming by providing bath services, nail trims, teeth brushing and drying.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Courtesy Clerk
Safeway
10.2013 - 01.2014
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected more than 20 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
High School Diploma -
Flagstaff Arts And Leadership Academy
Flagstaff, AZ05.2016
Skills
- Customer Service
- Sales and Marketing
- Suggestive Selling
- Friendly and Hard Working
- Phone Call Direction
- Database Entry
- Performance Improvement
- Office Machine Operation
- Update Records
- Mail Handling
- Data Recording
- Scheduling
Timeline
Office Clerk
Calcot LTD
11.2021 - Current
Sales Manager
Mattress Firm Inc
05.2019 - 11.2021
Retail Sales Associate
Bealls Outlet
11.2017 - 05.2019
Grooming Salon Apprentice
Petco
03.2016 - 07.2016
Courtesy Clerk
Safeway
10.2013 - 01.2014
High School Diploma -
Flagstaff Arts And Leadership Academy
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