Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Gallardo

Houston

Summary

Revenue cycle management professional prepared to leverage robust experience in optimizing financial operations and enhancing revenue streams. Known for strong team collaboration and results-driven approach, ensuring adaptable solutions to evolving challenges. Possesses key skills in healthcare finance, process improvement, and leadership, valued by employers for reliability and flexibility.

Overview

17
17
years of professional experience

Work History

Revenue Cycle Manager

R1 Rcm
08.2021 - 07.2024
  • Monitored and guided revenue cycle operations.
  • Implemented process improvements, ensuring accurate charge capture and coding compliance.
  • Provided staff training on revenue cycle management best practices, increasing productivity across the department.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
  • Collaborated with IT to develop new revenue cycle management software, leading to improved tracking and reporting of key financial metrics.
  • Improved team morale and reduced turnover by implementing comprehensive staff development and recognition program.
  • Created financial dashboards to provide insights into key performance indicators.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Conducted performance evaluations to identify areas for employee growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operational Accounting Supervisor

Acclara
02.2017 - 09.2021
  • Maintained up-to-date knowledge of the industry''s best practices to continually improve operational accounting processes.
  • Assisted in merger and acquisition activities by conducting thorough due diligence reviews of target companies'' financial records.
  • Served as a liaison between finance, operations, and IT departments to promote cross-functional collaboration on projects.
  • Created comprehensive training materials to onboard new team members effectively in their roles within the department.
  • Developed custom financial reports for upper management, aiding in data-driven decision making.
  • Completed bi-weekly payroll for company employees.
  • Developed and implemented various procedures to improve accounting process.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Customer Service Team Leader

Patient Account Services
02.2014 - 02.2017
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
  • Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
  • Reduced average call handling time by introducing effective communication techniques, allowing for more customer interactions.
  • Fostered collaborative environment, encouraging team members to share insights and solutions for complex customer issues.
  • Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
  • Led weekly team meetings to discuss performance metrics, identify improvement areas, and set goals for customer service excellence.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Managed cash operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Collaborated closely with the management team to identify areas of improvement within the customer service department.

Support Services Specialist

Patient Account Services
06.2007 - 01.2014
  • Collaborated with cross-functional teams to improve product knowledge and ensure seamless support delivery.
  • Established strong relationships with clients by understanding their unique needs and providing tailored solutions accordingly.
  • Identified trends in customer concerns and developed targeted solutions, resulting in improved overall experience.
  • Participated in the development of organizational strategies that directly impacted the success of the Support Services department''s goals and objectives.
  • Enhanced customer satisfaction by resolving technical issues and providing prompt support services.
  • Managed a high volume of support tickets while maintaining professionalism under pressure, leading to increased client satisfaction ratings.
  • Proactively addressed potential problems by conducting regular system audits, identifying vulnerabilities before they escalated into major issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

El Monte High Shool
El Monte, CA

Certification - Medical Billing And Coding

Remington College
Houston, TX

Skills

  • Project planning and development
  • Project and Team scheduling
  • Client and Customer relations
  • Staff management
  • Document management
  • Data analysis
  • Revenue metrics analysis
  • Teamwork and collaboration
  • Time management and Problem-solving
  • Critical thinking Active listening
  • Adaptability and flexibility
  • Relationship building and management
  • Client relationship management
  • Recruitment and hiring
  • Proficient in EPIC, Microsoft, Excel,

Languages

Spanish
Native or Bilingual

Timeline

Revenue Cycle Manager

R1 Rcm
08.2021 - 07.2024

Operational Accounting Supervisor

Acclara
02.2017 - 09.2021

Customer Service Team Leader

Patient Account Services
02.2014 - 02.2017

Support Services Specialist

Patient Account Services
06.2007 - 01.2014

High School Diploma -

El Monte High Shool

Certification - Medical Billing And Coding

Remington College

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Jessica Gallardo