Jessica Gallego
TONPAH,Arizona
Summary
Proven Verification Specialist with a track record of enhancing data accuracy and maintaining confidentiality, notably at Internet Truckstop Group. Skilled in identity and document verification, coupled with exceptional attention to detail and a commitment to fostering professional growth. Achieved significant improvements in process efficiency and client satisfaction through meticulous review and verification practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Verification Specialist
Internet Truckstop Group
03.2022 - Current
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
Front Office Supervisor
Pueblo Family Physicians
03.2019 - 02.2022
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front Desk Receptionist
Dr Sebastian Ruggeri
08.2013 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Medical Assistant
Anthem College - Bryman School
Phoenix, AZ03.2013
Skills
- Identity Verification
- Document Verification
- Background Checks
- HIPAA Compliance
- Electronic Medical Records
- Insurance Billing
- Data Entry and Review
- Medical Terminology
- Attention to Detail
- Data entry proficiency
- Data Verification
Languages
Spanish
Native or Bilingual
Timeline
Verification Specialist
Internet Truckstop Group
03.2022 - Current
Front Office Supervisor
Pueblo Family Physicians
03.2019 - 02.2022
Front Desk Receptionist
Dr Sebastian Ruggeri
08.2013 - 08.2018
Medical Assistant
Anthem College - Bryman School
Similar Profiles
Ken OchoaKen Ochoa
Insurance Compliance Manager at Internet Truckstop GroupInsurance Compliance Manager at Internet Truckstop Group
Ashesh DubeyAshesh Dubey
Sales Head at INA INTERNET PVT LTD, INA INTERNET GROUPSales Head at INA INTERNET PVT LTD, INA INTERNET GROUP
Abigail WhiteAbigail White
Project coordinator at Orbital Internet Group LTDProject coordinator at Orbital Internet Group LTD
Jennifer MajorJennifer Major
Assistant Leasing Manager at Securlock At Casa GrandeAssistant Leasing Manager at Securlock At Casa Grande
Tanya StichlerTanya Stichler
Bar Manager at Hadfield’s Bar & Liquor StoreBar Manager at Hadfield’s Bar & Liquor Store