Jessica Gallegos

• Manage and support clients by assessing individual and family needs and connecting them with appropriate services, programs, and community resources.

• Conduct client intake, review eligibility requirements, process referrals, and verify required documentation for assistance programs.

• Maintain accurate and confidential case records, client information, service history, referrals, and supporting documentation.

• Provide ongoing case support and follow-up to ensure clients understand available resources, program requirements, and next steps.

• Assist individuals and families experiencing financial hardship and other challenging circumstances with accessing food, clothing, household necessities, and additional supportive services.

• Advocate for clients and help identify solutions to barriers that may prevent them from accessing needed assistance.

• Coordinate with nonprofit organizations, community agencies, referral partners, and internal programs to connect clients with additional resources and services.

• Respond to client concerns and inquiries by phone, email, and in person while providing compassionate, professional, and client-centered assistance.

• Handle multiple client cases and service requests while prioritizing urgent needs and maintaining timely and organized documentation.

• Provide bilingual case management support in English and Spanish to improve communication and accessibility for Spanish-speaking clients.

• Coordinate and support clients seeking food, clothing, household necessities, and other assistance programs by assessing individual needs and determining appropriate services and resources.

• Assist clients with referrals, eligibility requirements, applications, documentation, and access to available community programs and services.

• Maintain accurate and confidential client records, service information, referrals, and program documentation.

• Communicate directly with clients experiencing financial hardship and other challenging circumstances while providing respectful, compassionate, and solution-focused assistance.

• Coordinate volunteer recruitment, onboarding, orientation, scheduling, training requirements, and ongoing communication.

• Manage community service participants, including reviewing required documentation, coordinating schedules, tracking service hours, and maintaining accurate records.

• Serve as a point of contact for community organizations, schools, nonprofit partners, volunteers, and clients to coordinate services, volunteer opportunities, and program participation.

• Respond to client and volunteer inquiries by phone, email, and in person, resolving concerns and providing information regarding available services and requirements.

• Coordinate client referrals and connect individuals and families with appropriate internal programs and outside community resources when additional assistance is needed.

• Support day-to-day program operations by managing multiple client and volunteer needs, maintaining documentation, coordinating schedules, and communicating with staff across departments.

• Provide bilingual assistance in English and Spanish to help ensure clients understand program requirements, services, and available resources.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Coordinates employees to their roles
• Inventory Management
• Stocking & Merchandising
• Sales Support
• Product Knowledge
• Problem Resolution
  Verbal Communication
  Team Collaboration
  Organization
  Time Management
  Multitasking
  Attention to Detail
  Data Entry
  Maintaining Accurate Records
  Bilingual Customer Service (English & Spanish)