Jessica Gallo
Irwin,PA
Summary
Exemplary Crew Member with food safety, inventory restocking and customer service skills. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Seeking employment to enhance skills set and contribute to a company’s quality of services.
Overview
15
15
years of professional experience
Work History
Crew Member
5 Guys Burgers and Fries
08.2019 - 04.2020
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Followed company safety standards for food quality and sanitation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Cashier
McDonald's
11.2018 - 08.2019
- Processed sales transactions including cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Rotated stock items and ingredients to maintain freshness.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Recorded customer orders and communicated clearly to confirm each order.
Cleaning Technician
Self-employed
01.2005 - 12.2012
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated vacuum to remove dust and debris from hardwood floors, carpets and upholstery.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Assisted with animal care.
- Cleared pathways of overgrowth and gardens of weeds.
Education
High School Diploma -
John D. Rockefeller IV Career Center
New Cumberland, WV01.2005
Skills
- Workplace efficiency
- Inventory restocking
- Teamwork
- Company standards
- Cash register operations
- Opening and closing procedures
- Food Service skills
- Customer focus
- Proficient Communication skills
- Adaptable
- Trustworthy
- Dependable
Timeline
Crew Member
5 Guys Burgers and Fries
08.2019 - 04.2020
Cashier
McDonald's
11.2018 - 08.2019
Cleaning Technician
Self-employed
01.2005 - 12.2012
High School Diploma -
John D. Rockefeller IV Career Center