Jessica Galloway-Hamilton
Pasadena,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Summit Enterprises
Pasadena, CA
07.2016 - Current
- Reviewed rental applications from prospective tenants, ensuring compliance with company standards.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Scheduled routine inspections required by the City of Pasadena.
- Assisted with the preparation of annual budgets for each building within the complex.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Enforced rules regarding noise levels, parking regulations, pet policies.
Administration Assistant
Portillos Hot Dogs
Buena Park, CA
04.2009 - 06.2015
- Managed office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders, and verifying receipt of supplies.
- Courteously greeted visitors and assisted when necessary.
- Conducted regular audits of register transactions to ensure the accuracy of amounts recorded.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Utilized computer system to track sales data for daily reports.
- Prepared food items according to company standards for quality and presentation.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
Education
Tustin High School
Tustin, CA06.2009
Golden West College
Huntington Beach, CASkills
- Fluent English
- Data Entry
- Bookkeeping
- File Maintenance
- Microsoft Word
- Quick Books
- Self-starter
- Event Planning
- Filing and data archiving
- Organizing and Categorizing
- PowerPoint
- Front Office Management
- Fast learner
- Mail handling
- Spreadsheet Management
- Call handling
- Valid Driver's License
- Excel spreadsheets
- Creative
- Multitasker
Community Service
- Discovery Science Center, Santa Ana, CA, Volunteer, 07/08, 08/08, Watch over children, manage exhibits, look over each exhibit
- Crown City Veterinary Medical Group, Pasadena, CA, Volunteer, 6 Months- 2013, Cleaned cages, walked dogs, handling animals, watched over surgeries, washed dogs
Timeline
Office Manager
Summit Enterprises
07.2016 - Current
Administration Assistant
Portillos Hot Dogs
04.2009 - 06.2015
Tustin High School
Golden West College
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