Jessica Galvan
Houston,TX
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Elite Women's Care Center
Houston, TX
02.2021 - 02.2024
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Front Desk Medical Receptionist
Spring Branch Community Health Center
Houston, TX
03.2017 - 09.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Completed patient referrals to other medical specialists.
- Received and routed laboratory results to correct clinical staff members.
Education
Bachelor of Science - Elementary Education
Walden University
Minneapolis, MN05.2024
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Referral Verification
- Time Management
- Problem-Solving
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Elite Women's Care Center
02.2021 - 02.2024
Front Desk Medical Receptionist
Spring Branch Community Health Center
03.2017 - 09.2019
Bachelor of Science - Elementary Education
Walden University