Jessica Galvan
Houston,TX
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Elite Women's Care Center
02.2021 - 02.2024
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Front Desk Medical Receptionist
Spring Branch Community Health Center
03.2017 - 09.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Completed patient referrals to other medical specialists.
- Received and routed laboratory results to correct clinical staff members.
Education
Bachelor of Science - Elementary Education
Walden University
Minneapolis, MN05.2024
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Referral Verification
- Time Management
- Problem-Solving
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Elite Women's Care Center
02.2021 - 02.2024
Front Desk Medical Receptionist
Spring Branch Community Health Center
03.2017 - 09.2019
Bachelor of Science - Elementary Education
Walden University
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