Jessica Garcia
Sacramento,CA
Summary
Dynamic professional with a proven track record in front desk operations and hospitality services, including expert management of records and POS systems. At Lions Gate Hotel and Conference, I enhanced guest satisfaction and streamlined shift transitions. Skilled in oral and written communications, I excel in staff training and correspondence management, significantly boosting efficiency and organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Lions Gate Hotel And Conference
06.2021 - Current
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Balanced hotel accounts and resolved discrepancies.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Supervised Visitation Monitor
DC Family Connections
06.2021 - 12.2021
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Managed challenging situations effectively using conflict resolution techniques learned from professional development trainings focused on supervised visitation monitoring.
- Managed scheduling for supervised visits, coordinating with multiple parties to ensure timely and efficient appointments.
Behavior Technician
Learning Solutions
07.2019 - 08.2020
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Seasonal Cashier
Burlington Coat Factory
05.2020 - 07.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Sales Associate and Key Holder
Locker Room By Lids
08.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Science - Allied Health
Sierra College
Rocklin, CAAssociate of Science - Natural Sciences
Sierra College
Rocklin, CASkills
- Front Desk Operations
- Oral and written communications
- Correspondence Management
- Hospitality services
- Records Management
- POS System Operation
- Staff Training
- Data Entry
- Relationship Building
- Cash Handling Accuracy
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
Timeline
Front Desk Night Auditor
Lions Gate Hotel And Conference
06.2021 - Current
Supervised Visitation Monitor
DC Family Connections
06.2021 - 12.2021
Seasonal Cashier
Burlington Coat Factory
05.2020 - 07.2020
Behavior Technician
Learning Solutions
07.2019 - 08.2020
Sales Associate and Key Holder
Locker Room By Lids
08.2017 - 07.2019
Associate of Science - Allied Health
Sierra College
Associate of Science - Natural Sciences
Sierra College