JESSICA GARCIA
El Paso,TX
Summary
Hard-working professional with 7.5+ years of Customer service experience and a proven knowledge.
Overview
17
17
years of professional experience
Work History
Front Desk / Tech Assistant
Drishti Eye Clinic
El Paso, TX
10.2023 - Current
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the training of new staff members regarding office protocols and policies.
- Performed comprehensive eye exams, including refractions and contact lens fittings.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
- Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.
- Instructed patients on how to insert, remove, clean and care for contact lenses.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Prepared patients and administered basic eye exam tests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
Front Desk Receptionist
Mejia Maidl Orthodontics
El Paso, TX
01.2021 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Processed payments and updated accounts to reflect balance changes.
- Maintained front office cleanliness and organized supplies.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Customer Service
CONDUENT
El Paso, TX
03.2013 - 12.2020
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service
ALORICA
07.2011 - 01.2013
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Solicit sales of new or additional services or products.
- Order tests that could determine the causes of product malfunctions.
Health Care Provider
MARIA ADULT DAY CARE
El Paso, TX
05.2009 - 07.2011
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Check patients' pulse, temperature, and respiration.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
- Change dressings.
Health Care Provider, Receptionist
OASIS NURSING N REHAB
El Paso, TX
09.2008 - 04.2009
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Transmit correspondence or medical records by mail, e-mail, or fax.
Education
GED -
David L Carrasco Job Corp
El Paso, Tx06.2006
Skills
- Administrative skills
- Fluent in English and Spanish
- Oral and writing communication
- Call routing
- Issue handling
- Emails
- Fax
- Printing
References
- REFERENCES David L. Carrasco Job Corp El paso, TX Medica Receptionist Medical Receptionist (Jun 2008) David L Carrasco Job Corp El Paso, TX High School Diploma (Jun 2007) Speak Bilingual, type 40 wpm, print, copy,
- Maria Ronquillo, Lvn Management , Maria Day Care (915) 999-1157 - Na - Former Supervisor Ashley Estrada, Customer Service , Conduent (915) 208-7903 - Na - Former Supervisor 10703 Cardigan Drive El Paso, TX, 79935 (915) 701-6526 jessicagarcia460@gmail.com
Timeline
Front Desk / Tech Assistant
Drishti Eye Clinic
10.2023 - Current
Front Desk Receptionist
Mejia Maidl Orthodontics
01.2021 - Current
Customer Service
CONDUENT
03.2013 - 12.2020
Customer Service
ALORICA
07.2011 - 01.2013
Health Care Provider
MARIA ADULT DAY CARE
05.2009 - 07.2011
Health Care Provider, Receptionist
OASIS NURSING N REHAB
09.2008 - 04.2009
GED -
David L Carrasco Job Corp