Jessica Garcia
Hacienda Heights,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Receptionist/Server
Brookdale Senior Living Inc.
2024 - Current
- Managed front desk operations, ensuring smooth visitor check-in and efficient call handling.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer complaints swiftly, maintaining positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Expo/To Go Specialist/Server
Red Lobster
09.2022 - 09.2023
- Greeted customers in a friendly manner and took orders for to-go and dine in.
- Operated cash register, collected payment from customers and provided change when necessary.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team to deliver timely service of items.
- Filled and served various beverages for customers.
- Provided excellent customer service to ensure satisfaction.
Activities Assistant/Caregiver
Garcias board and Care
01.2012 - 01.2018
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Participated in special events such as birthday celebrations, holiday parties.Help with all ADL’s
Education
High School Diploma -
Alhambra High School
Alhambra, CA06-2009
Skills
- Written and verbal communication skills
- Order Processing
- Customer Service
- Answering and routing phone calls
- Point of Sale (POS) System Operation
- Ability to work under pressure
- Senior Activities Experience
- Event Planning
Timeline
Expo/To Go Specialist/Server
Red Lobster
09.2022 - 09.2023
Activities Assistant/Caregiver
Garcias board and Care
01.2012 - 01.2018
High School Diploma -
Alhambra High School
Receptionist/Server
Brookdale Senior Living Inc.
2024 - Current