Jessica Garcia
Angleton
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Safari Veterinary Care Center
Pearland, Texas
09.2023 - Current
- Manage hospital workflow, team members, relief vets, performance and culture.
- Run weekly customer service meeting, regulatory and safety compliance, update hospital protocols, task delegation, and enforce hospital standards.
- Recruitment, hiring, onboarding, coaching, training, terminating and scheduling of staff in all departments.
- Maintain and troubleshoot medical equipment and facility concerns.
- Inventory management and ordering. Serve as liaison with external professional resources, vendors, animal control, etc.
- Resolving escalated client complaints and ensuring a high standard of client satisfaction
Veterinary Technician
Safari Veterinary Care Center
League City, Texas
01.2018 - 09.2023
- Venipuncture
- Catheter placement
- Patient monitoring, hospitalization care, medication calculation and administration.
- Surgical and anesthesia procedures including surgical prep, induction, intubation, use of anesthesia machine and ventilator, monitoring and recovery.
- Emergency triage, stabilization, CPR and critical care support.
- Collect samples and perform in house lab diagnostics- cytology, bloodwork, urinalysis, radiographs, etc.
- Prepare Veterinarian for daily schedule and current inpatients. Act as liaison between clients and Veterinarian. Collect patient history and present case to Veterinarian. Create and present quote to client. Educate client on procedures, medications, and products. Maintain patient records. Check in/release patients and create discharge paperwork for client. Address client concerns and complaints.
- Schedule appointments, answer phones and keep track of hospital inventory and office supplies.
Veterinary Assistant
Safari Veterinary Care Center
League City, Texas
03.2018 - 10.2018
- Animal restraint. Assist doctors/technicians with exams and various procedures on dogs, cats and exotics.
- Administer vaccines, collect vitals, walk, feed, medicate patients.
- Clean kennels, reset exam rooms, general cleaning around hospital. Clean, wrap and sterilize surgical instruments.
Veterinary Technician/Receptionist
Gulf Coast Large Animal Clinic
Alvin, Texas
05.2014 - 02.2018
- Cashier, receptionist, scheduling appointments. Maintain inventory/invoices of office supplies and order supplies. Prepare lab paperwork and samples for testing.
- Training and supervision of new hires and interns.
- Assist Veterinarian with exams, x-rays, ultrasounds, dentals, surgeries, farm calls, etc.
Kennel Technician
Silverlake Animal Hospital
Pearland, Texas
05.2013 - 08.2013
- Prepare reports for weekly customer service meetings.
- Walking pets, cleaning kennels, yard, and general cleaning around the hospital.
- Assisted Vet Techs and Veterinarians by holding patient for blood draws, exams, x-rays, ultrasounds, etc.
Kennel Technician
The Good Shepherd Inn
Santa Fe, Texas
05.2012 - 08.2012
- Walking pets, scheduling appointments, cleaning kennels, yard, and general cleaning.
Assistant Groomer/Bather
Fabulous Fur Fluffers
Alvin, Texas
05.2011 - 08.2011
- Bathing, nail trims, shave-downs and basic trims
- Cashier, inventory, scheduling appointments, and general cleaning
Education
Bachelor of Science - Animal Science
University of Nebraska – Lincoln
05-2014
Skills
- Leadership
- Staff management
- Workflow management
- Enjoys problem solving and is detail oriented
- Adept communicator that strives to provide exceptional customer service and build client relationships
- Knowledge sharing – greatly enjoys training/teaching and helping others grow
- Computer proficient
- Adaptable
- Familiar with Cornerstone, Avimark, Vetplan, IDEXX, Vetcove, Care Credit
Certification
- Dale Carnegie Effective Communications and Human Relations Program - Obtained certification 2022
- NAVC Certified Veterinary Business Leader - Obtained September 9, 2024
Timeline
Practice Manager
Safari Veterinary Care Center
09.2023 - Current
Veterinary Assistant
Safari Veterinary Care Center
03.2018 - 10.2018
Veterinary Technician
Safari Veterinary Care Center
01.2018 - 09.2023
Veterinary Technician/Receptionist
Gulf Coast Large Animal Clinic
05.2014 - 02.2018
Kennel Technician
Silverlake Animal Hospital
05.2013 - 08.2013
Kennel Technician
The Good Shepherd Inn
05.2012 - 08.2012
Assistant Groomer/Bather
Fabulous Fur Fluffers
05.2011 - 08.2011
Bachelor of Science - Animal Science
University of Nebraska – Lincoln