Jessica Garcia Montano
Jacksonville,FL
Summary
Dynamic and dedicated professional with extensive experience at Crisgar Corporation and Southeast QSR, excelling in customer service and team collaboration. Proven ability in point-of-sale transactions and maintaining safety standards. Recognized for enhancing team performance through effective training and mentorship, fostering a positive work environment and achieving high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Crew Member
Crisgar Corporation
01.2024 - 04.2025
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Team Trainer
Southeast QSR, LLC
12.2021 - 02.2024
- Maintained current knowledge of all team position requirements.
- Trained new employees in specific job requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- Demonstrated new products, procedures and techniques to employees.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Mandarin High School
4831 Greenland Rd05.2022
Skills
- Cooking
- Fish tagging
- Safety awareness
- Stock management
- Point-of-sale transactions
- Product promotion
- Performance improvement
- Multitasking and organization
- Attention to detail
- Taking orders
- Customer engagement
- Point of sale operation
- Verbal and written communication
- Customer service
- Safe food handling
- Teamwork and collaboration
- Quality assurance
- Interactive communication skills
- Inventory restocking
- Quality control checks
- Willingness to learn
- Workplace safety
- Sanitation protocols
- Team contributions
- Point-of-sale system
- Problem-solving
- Cleaning and sanitizing
- Equipment maintenance
- Beverage preparation
- Basic math
- Time management
- Integrity and honesty
- Clear communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Crisgar Corporation
01.2024 - 04.2025
Team Trainer
Southeast QSR, LLC
12.2021 - 02.2024
Mandarin High School
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