Jessica Garcilazo
Las Vegas,NV
Summary
Certified Claims assistant offering superb customer service proficiency and passion for exceeding goals. Results-oriented professional, specializing in developing and maintaining databases. Responsible and dedicated with unique ability to relate to diverse clients. A very fast learner that succeeds in everything that I set my mind to. I'm very professional when it comes to my job, and I give it my all. Will not disappoint when given the opportunity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loan Processor
Dollar Loan Center
North Las Vegas, NV
07.2024 - Current
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Reviewed financial documentation for accuracy and completeness, mitigating potential risks.
- Coordinated communication between clients and underwriters to expedite loan approvals.
- Mentored junior processors on best practices in loan processing procedures.
- Implemented workflow improvements that enhanced application turnaround time by streamlining verification processes.
- Analyzed borrower creditworthiness using advanced financial software to support lending decisions.
- Developed training materials for new employees to improve onboarding efficiency and knowledge retention.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Reduced processing time for loan applications by implementing an organized filing system.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Assisted clients in understanding complex loan agreements, ensuring clarity and transparency.
- Enhanced loan application experience for customers by integrating user-friendly online application features.
- Enhanced loan approval rates by meticulously reviewing and verifying applicants' financial information.
- Implemented digital filing system, enhancing security and accessibility of sensitive client information.
- Managed portfolio of loan applications, ensuring compliance with regulatory standards and minimizing financial discrepancies.
- Facilitated training sessions for new staff on loan processing procedures, improving team efficiency and accuracy.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
- Achieved high client satisfaction scores by resolving queries and concerns promptly.
- Developed and maintained strong relationships with clients, resulting in increased repeat business.
- Reduced errors in loan documentation by introducing comprehensive checklist for loan processors.
- Reduced processing times, enabling faster loan disbursements by refining coordination between processing and underwriting teams.
- Optimized loan processing workflows, enabling team to handle higher volume of applications without compromising quality.
- Processed loan applications and monitored progress from start to finish.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Increased client base through effective marketing strategies and outreach initiatives.
- Tracked marketing budget expenses, maintaining effective spending control measures.
- Boosted online engagement by implementing targeted marketing campaigns.
- Oversaw marketing communications, advertising and events.
Claim Manager
JR DISABILITY
Las Vegas, NV
04.2023 - 06.2024
- Get clients full information to fill out online applications.
- Follow up with Social Security offices to ensure applications are processing
- Assist clients with paperwork that is sent from Disability
- Remind clients of upcoming appointments
- Assure clients receive all documentation being sent to them
- Follow up with doctor offices and hospitals when records request are sent
- Update clients on their application status
- Meet with clients in person, a lot of clients are in dire need and need help through the process
- Check and open mail
- Answer calls from different facilities and clients needing information
- Help filing appeals if clients are denied.
- File documents that are needed to represent clients
Claim Assistant
Mossberg Injury Lawyers
Las Vegas, NV
07.2021 - 09.2022
- Prepared and organized files for new claims.
- Assisted the Claims department staff in updating and documenting claim files.
- Assisted in processing transactions (opening reserves, closing, checks).
- Processed stop payments and fax police reports.
- Provided the claim unit (Area Claims Manager) support services and maintained unit’s claim files.
- Coordinated claims process activities, opened, and closed claim and files
- Set up and entered new claims into claims management system.
- Case load of over 100 cases.
- Assisted in client’s vehicle repairs after a crash.
- Requests medical records from facilities
- Deals with the insurance companies
- Processed insurance claims efficiently, ensuring accuracy and compliance with industry standards.
- Coordinated communication between clients and legal teams to resolve claim inquiries promptly.
- Reviewed documentation for completeness, identifying discrepancies to expedite processing time.
- Managed case files using case management software, enhancing retrieval and tracking efficiency.
- Evaluated claim submissions for potential fraud, contributing to risk management strategies.
- Provided ongoing support in policy interpretation, improving client understanding of coverage options.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Logged, allocated and managed claims.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Conducted comprehensive research to interpret coverage details accurately thereby reducing ambiguities that could lead to disputes or litigation.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
Head File Clerk
Mossberg Injury Lawyers
Las Vegas, NV
01.2018 - 07.2021
- Assist in multiple tasks.
- Covers for receptionists when calls off.
- Developing and maintaining database.
- Putting files, digital or paper, into their proper locations.
- Labeling and updating paper files.
- Maintaining supply inventories.
- Translate for the Attorneys and coworkers with Spanish speaking clients.
- Gathering and organizing files and documents for coworkers’ use, such as for reports.
- Answering phone calls and emails regarding documentation organization.
- Throughout the day I check the beverages in the break room and see if they need refill.
- Review, scan & close files that are settled.
- Check if there is Money in Trust for closed files so I can Archive in the system.
- Sorting, delivering, picking up and sending mail.
- Occasionally checks Attorneys outboxes and distribute to assistants.
- Photocopying and sending faxes.
- Calling for maintenance and repairs of various office equipment as needed.
- Troubleshooting computers, printers, fax machines, scanners, shredders, and other office equipment.
- Make Discs for Litigation.
- Make Medical Binders when needed for Litigation.
- Type up Discoveries for Litigation.
- Scan & save archived documents that we miss.
- My list of duties goes on. We use the software Filevine. I know my way around it very well.
Food Service worker
Veterans Hospital
Las Vegas, NV
12.2015 - 07.2017
- Performs a wide range of duties involved with preparing and/or serving foods and beverages.
- Sets up food service, kitchen, or salad area facilities, equipment, and utensils, under detailed instruction, in accordance with specific area needs, checks food temperatures and
- Or prepares areas for daily operations; may operate cooking or bakery equipment as assigned.
- May clean and maintain work areas, including floors, facilities, utensils, and equipment; collects
- And places garbage and trash in designated containers; as appropriate to the area of operation.
- Washes pots, pans, and other service ware ensuring sanitary handling; organizes and replaces
- Service ware to appropriate location.
- May perform cashiering duties, as required.
- May provide guidance and training to other employees performing related work.
- Attends to day-to-day problems and needs concerning equipment and food supplies; detects and ensures disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions.
Receiving clerk
Tw Services
Las Vegas, NV
06.2014 - 10.2015
- Received and verified paperwork/orders from truck deliveries.
- Charged and received payment by cash, check, credit cards, vouchers, or automatic debits from
- Drivers who would use our service (offloading of product).
- Verified checks and credit cards with our call center.
- Process their receipts with their correct paperwork and returned to drivers.
- Confirms appointments for upcoming deliveries with the companies who will be buying the product.
- Received phone calls regarding complains about product or our service and helped resolve them.
- Updated information into the company’s software.
- Contact companies whose deliveries are running late to get updates on time of arrival.
- Reported at the end of the day our earnings and how many trucks were delivered/how many rescheduled.
Campaign
Grassroots
Las Vegas, NV
02.2014 - 06.2014
- Went to people’s homes to hand out information about candidates running for upcoming elections.
- Made phone calls to people that are registered to learning more about the upcoming elections.
Cashier
Arelni/Viva Vegas
Las Vegas, NV
08.2010 - 12.2013
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
- There is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators
- Cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers’ questions and provide information on procedures or policies.
- Process merchandise returns or exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
- Mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Stock shelves, and mark prices on shelves and items.
- Compute and record total transactions.
- Compile and maintain non-monetary reports and records.
Education
High School diploma - undefined
Desert Rose Adult High School
06.2011
Skills
- Mathematics
- Time management
- Critical thinking
- Active learning
- Judgement and decision making
- Customer and personal service
- Learning strategies
- Complex problem solving
- Team player
- Highly dependable
- Excellent attention to detail
- Organization
LANGUAGES
Spanish
English
Certification
Certified Notary
Timeline
Loan Processor
Dollar Loan Center
07.2024 - Current
Claim Manager
JR DISABILITY
04.2023 - 06.2024
Claim Assistant
Mossberg Injury Lawyers
07.2021 - 09.2022
Head File Clerk
Mossberg Injury Lawyers
01.2018 - 07.2021
Food Service worker
Veterans Hospital
12.2015 - 07.2017
Receiving clerk
Tw Services
06.2014 - 10.2015
Campaign
Grassroots
02.2014 - 06.2014
Cashier
Arelni/Viva Vegas
08.2010 - 12.2013
High School diploma - undefined
Desert Rose Adult High School