JESSICA GARELICK
Customer Success Manager
Aurora,CO
Summary
Versatile and highly effective at conflict resolution and effective communication. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Deployment Specialist
ChargePoint
Remote, CO
01.2022 - Current
- Provided technical support during the deployment process by troubleshooting any issues that may arise.
- Provided technical assistance to customers through phone and email.
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained positive working relationships with fellow staff and management.
- Participated in special projects as assigned by the management team.
Legal Assistant
Andrew Russ Law, LLC
Remote, Colorado
09.2013 - 06.2021
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Conducted interviews with potential witnesses to obtain statements relevant to pending cases.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Participated in client interviews, observed questioning process and documented information.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Organized and prepared case exhibits and evidence for trial.
- Conducted thorough research and review of case information to assist attorneys.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Technical Support Representative
Transcom Worldwide
Remote, CO
09.2010 - 09.2013
- Recommended upgrades or additional features that could enhance user experience.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
- Dispatched vendors to perform onsite service to mitigate problems beyond the scope of telephone troubleshooting.
- Assisted customers with various types of technical issues via phone.
- Participated in special projects as assigned by the management team.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with the installation of new hardware and software applications.
- Troubleshoot customer inquiries related to software and hardware issues.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
Education
Certification - Life Coaching
Six Star Coaching
Remote05-2020
Master of Science - Metaphysics
Institute of Metaphysical Humanistic Science
RemoteSkills
- Customer/Technical/Project Support
- Proficient in SalesForce, Jira, NetSuite, Zendesk, Teleport, Zoom, Network Operating System/Microsoft Office
- Customer Relationship Building
- Training and Mentoring
- Critical Thinking
- Multi-Task Management
- Tactful and Diplomatic
- Case Management
- Call Center Operations
- Customer Success Management
Timeline
Deployment Specialist
ChargePoint
01.2022 - Current
Legal Assistant
Andrew Russ Law, LLC
09.2013 - 06.2021
Technical Support Representative
Transcom Worldwide
09.2010 - 09.2013
Certification - Life Coaching
Six Star Coaching
Master of Science - Metaphysics
Institute of Metaphysical Humanistic Science
References
References available upon request.