Jessica Garnett
Fort Mitchell,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Elevance Health
Midland, GA
09.2019 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Associate
Winn Dixie Supermarket
Columbus, GA
03.2013 - 04.2018
- Ensure the store's front end opens or closes properly with the shift's monetary transactions reconciled according to company policies and procedures with discrepancies explained
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted brand and marketing campaigns to create interest with customer.
Front End Supervisor
Kmart, Sears Holding
Columbus, GA
08.2009 - 04.2012
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
High School Diploma -
Kendrick High School
Columbus, GA07.2008
Skills
- Over 15 years of experience in customer service
- Excellent organizational nd communication skills
- Strong commitment, vision and leadership
- Highly effective in promoting a positive, productive environment
- Creative Problem Solving
- Reputation for excellence and high quality service to clients
- Excellent Supervisor/Team leader/Team Player and Computer skills
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Elevance Health
09.2019 - 03.2024
Customer Service Associate
Winn Dixie Supermarket
03.2013 - 04.2018
Front End Supervisor
Kmart, Sears Holding
08.2009 - 04.2012
High School Diploma -
Kendrick High School