Jessica Garrett
Delta,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Bakery Manager
City Market
07.2022 - 10.2023
- Managed inventory and reduced waste, resulting in cost savings.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Cake Decorator
City Market
10.2015 - 07.2022
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed food safety standards when handling ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Animal Shelter Manager
CAWS Adoption Center
05.2011 - 10.2015
- Improved animal well-being by developing and implementing comprehensive case management plans.
- Streamlined operations through the development of effective policies and procedures for shelter management and animal care.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
- Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Education
Veteran Assistant Carrier Diploma - Veteran Assistant
Pen Foster
Online 04.2007
High School Diploma -
Montrose High School
Montrose, CO05.1998
Skills
- Baking Equipment Maintenance
- Expense Tracking
- Commercial Production
- Employee Scheduling
- Business Management
- Food Management Experience
- Supervisory Experience
- Sanitation Procedures
- Order Management
- Preventive Maintenance
- Decision Making
- Multitasking Abilities
- Problem Solving
- Customer Service
- Staff Supervision
- Training and Development
- Quality Control
- Team Leadership
- Inventory Management
- Cake Decorating
- Loss Prevention
- Inventory Oversight
- Team Building and Motivation
- Goal Setting and Achievement
- Supply Ordering
- Multitasking and Prioritizing
- Flexible Work Schedule
Timeline
Bakery Manager
City Market
07.2022 - 10.2023
Cake Decorator
City Market
10.2015 - 07.2022
Animal Shelter Manager
CAWS Adoption Center
05.2011 - 10.2015
Veteran Assistant Carrier Diploma - Veteran Assistant
Pen Foster
High School Diploma -
Montrose High School
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