Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Jessica Garrett

Jessica Garrett

Delta,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Bakery Manager

City Market
07.2022 - 10.2023
  • Managed inventory and reduced waste, resulting in cost savings.
  • Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Cake Decorator

City Market
10.2015 - 07.2022
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
  • Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
  • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Followed food safety standards when handling ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Animal Shelter Manager

CAWS Adoption Center
05.2011 - 10.2015
  • Improved animal well-being by developing and implementing comprehensive case management plans.
  • Streamlined operations through the development of effective policies and procedures for shelter management and animal care.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
  • Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.

Education

Veteran Assistant Carrier Diploma - Veteran Assistant

Pen Foster
Online
04.2007

High School Diploma -

Montrose High School
Montrose, CO
05.1998

Skills

  • Baking Equipment Maintenance
  • Expense Tracking
  • Commercial Production
  • Employee Scheduling
  • Business Management
  • Food Management Experience
  • Supervisory Experience
  • Sanitation Procedures
  • Order Management
  • Preventive Maintenance
  • Decision Making
  • Multitasking Abilities
  • Problem Solving
  • Customer Service
  • Staff Supervision
  • Training and Development
  • Quality Control
  • Team Leadership
  • Inventory Management
  • Cake Decorating
  • Loss Prevention
  • Inventory Oversight
  • Team Building and Motivation
  • Goal Setting and Achievement
  • Supply Ordering
  • Multitasking and Prioritizing
  • Flexible Work Schedule

Timeline

Bakery Manager

City Market
07.2022 - 10.2023

Cake Decorator

City Market
10.2015 - 07.2022

Animal Shelter Manager

CAWS Adoption Center
05.2011 - 10.2015

Veteran Assistant Carrier Diploma - Veteran Assistant

Pen Foster

High School Diploma -

Montrose High School
Jessica Garrett