Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jessica Gary

Millersville,MD

Summary

Results-driven Client Relationship Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer satisfaction enhancement, and relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and long-term loyalty.

Overview

10
10
years of professional experience

Work History

Client Relationship Manager

Pothole Repair
Upper Marlboro, MD
02.2022 - 03.2025
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Resolved customer complaints regarding sales and service.
  • Maintained accurate records of client interactions and transactions.
  • Identified new business opportunities through research and analysis of client needs.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.

Administrative Assistant

Private Employeer
Los Angeles, CA
11.2021 - 02.2022
  • Proofread content for typo-free emails and documentation.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.

Assistant

Private Employment
Los Angeles, CA
01.2021 - 10.2021
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted guests and vendors to assist in navigating space.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted with set up for social events and food deliveries.
  • Handled confidential information with discretion and integrity.
  • Maintained front desk to provide positive first impression.

Owner Creative Director

Artistry Dance Company
Owings Mills , MD
06.2015 - 08.2019
  • Organized events such as trade shows and conferences.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed strategic plans to increase profitability and efficiency.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided Instruction for dancers and insured the buisness ran smoothly.

Administrative Assistant

Mj Home Services & Flood Restoration
Baltimore, MD
02.2015 - 02.2016
  • Proofread content for typo-free emails and documentation.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.

Education

Associate of Arts - Dance & Child Development

Howard Community College
Columbia, MD
04-2015

Skills

  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Event organization
  • Office administration
  • Customer engagement
  • Schedule management
  • Excellent communication
  • CRM database management

Affiliations

Not only do I work to build the highest level of client relationships I am also a very successful dance teacher for kids. When I am not working a 9-5 you can find me teaching dance instruction to young children and preparing them for the success in the professional dance industry Dancers who I have trained and worked with have appeared on several hit shows such as Dancing with the stars, So you Think You Can Dance and many more.

Timeline

Client Relationship Manager

Pothole Repair
02.2022 - 03.2025

Administrative Assistant

Private Employeer
11.2021 - 02.2022

Assistant

Private Employment
01.2021 - 10.2021

Owner Creative Director

Artistry Dance Company
06.2015 - 08.2019

Administrative Assistant

Mj Home Services & Flood Restoration
02.2015 - 02.2016

Associate of Arts - Dance & Child Development

Howard Community College

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Jessica Gary