Jessica Garza
Houston
Summary
Detail-oriented and results-driven banking professional with 8 years of experience in customer service, sales, and financial services. Proven track record of consistently exceeding sales targets and providing exceptional customer service. Skilled in banking operations, financial principles, and sales strategies. Proficient in Microsoft Word and fluent in Spanish and English.
Experienced with law enforcement operations, ensuring public safety and compliance with regulations. Utilizes advanced problem-solving techniques and effective communication to manage high-pressure situations. Track record of building strong community relationships and maintaining order.
Overview
12
12
years of professional experience
Work History
Patrol Deputy
Montgomery County Precinct 3
05.2025 - Current
- Patrolled assigned areas to deter and detect criminal activity and ensure public safety.
- Responded to emergency calls and incidents, providing immediate assistance and support to the community.
- Conducted thorough investigations of reported incidents, gathering evidence and interviewing witnesses.
- Prepared detailed reports documenting incidents, investigations, and community interactions.
- Engaged with community members to foster trust and collaboration in crime prevention efforts.
- Enforced traffic laws by conducting traffic stops, issuing citations, and promoting road safety.
- Participated in training to stay current on law enforcement best practices and legal updates.
- Worked collaboratively with other law enforcement agencies to coordinate responses to incidents.
- Reduced crime rates through proactive policing strategies, community engagement, and collaboration with other law enforcement agencies.
- Completed detailed reports for each incident handled, ensuring accurate documentation for future reference or legal proceedings.
- Provided backup support for fellow deputies during high-risk situations, ensuring successful outcomes while minimizing risk of injury or property damage.
- Apprehended suspects and searched vehicles for drugs or paraphernalia.
- Conducted searches of individuals, vehicles and premises.
- Monitored traffic violations, issuing citations as necessary.
- Handled citation and traffic violation paperwork.
Senior Banker
Bank of America
09.2022 - 09.2023
- Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
- Consistently top banker in the market for all over sales.
- Sold loans and deposits products to consumer and small business customers.
- Conducted outbound calls by using referral sources, walk-in sources, telephone and in person calls.
- Used all sales tools, including profiling customers' needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
- Provided transactional customer service, including but not limited to the following: accepted and processed deposits, withdrawals, and payments and handled domestic and international wires.
Relationship Banker
Bank of America
07.2019 - 01.2021
- Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
- Consistently top banker in the market for all over sales.
- Sold loans and deposits products to consumer and small business customers.
- Conducted outbound calls by using referral sources, walk-in sources, telephone and in person calls.
- Used all sales tools, including profiling customers' needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
- Provided transactional customer service, including but not limited to the following: accepted and processed deposits, withdrawals, and payments and handled domestic and international wires.
- Successfully completed banker and teller platform training. Assisted in the coaching and cross-training of other staff members in sales and operations as needed.
Customer Service Representative
Bank of America
11.2015 - 07.2019
- Handle monetary transactions while providing excellent customer service skills.
- Responded to customer inquiries regarding account balances, services, and product offerings.
- Processed customer transactions accurately, including deposits, withdrawals, and payments.
- Assisted customers in navigating online banking tools, enhancing their overall experience.
- Monitored customer accounts for suspicious activity, ensuring security and fraud prevention.
- Documented customer interactions thoroughly in the CRM system for future reference.
- Provided detailed information on loan options and account management to potential clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Leader
Cash America Pawn
07.2013 - 11.2015
- Handle monetary transactions while providing excellent customer service skills.
- Clerical work which included: answering and routing calls, restocking break room, greeting clients and serving refreshments,faxing and copying, distributing mail, and maintaining filing system.
- Skilled at receiving and processing banking transactions, strong mathematical skills.
- Attentive to detail which includes the knowledge of proper cash handling procedures and ledger balancing, balance allocation, cash drawer maintenance, numeracy skills.
- Very knowledgeable of financial principles and practices, problem solving, conflict resolution, honesty, written and spoken communication skills, teamwork, and discretion.
Education
High school diploma -
Macarthur High School
Houston, TX06.2013
Skills
- Customer relationship management
- Banking
- Salesforce
- Financial Services
- Outbound Sales
- Microsoft Word
- Integrity and ethics
- Leadership qualities
- Incident command
- Community relations
- Multitasking
- Team building and development
- Critical thinking
- Computer skills
- Law enforcement
- Self motivation
Languages
Spanish - Expert
English - Expert
Timeline
Patrol Deputy
Montgomery County Precinct 3
05.2025 - Current
Senior Banker
Bank of America
09.2022 - 09.2023
Relationship Banker
Bank of America
07.2019 - 01.2021
Customer Service Representative
Bank of America
11.2015 - 07.2019
Shift Leader
Cash America Pawn
07.2013 - 11.2015
High school diploma -
Macarthur High School