Jessica Gates
Henryetta,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Apparel Sales Associate
Walmart
09.2021 - 08.2023
- Pressed and folded items upon arrival in store to increase visual appeal.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed loyal customer base by providing excellent customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Service Desk Associate
Walmart
06.2016 - 09.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
K12
Henryetta, OK05.2014
Skills
- Product Knowledge
- Customer Assistance
- Cash Handling
- Excellent Written and Verbal Communication
- Merchandising and Display
- Inventory and Stocking
- Speech Clarity
- Organization
- Building Customer Loyalty
- Customer Service
- Attention to Detail
- Documentation and Reporting
Timeline
Apparel Sales Associate
Walmart
09.2021 - 08.2023
Service Desk Associate
Walmart
06.2016 - 09.2019
High School Diploma -
K12
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