Jessica Gates
Monona
Summary
Dynamic leader with a proven track record at 3M Company, excelling in process improvement and team coordination. Achieved a 37% reduction in changeover time while fostering a culture of continuous improvement. Skilled in inventory management and conflict resolution, I empower teams to exceed performance goals and enhance operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receiving Working Team Lead
3M Company
Prairie du Chien
09.2022 - Current
- ERC receiving- use of ERC system to receive and update PO in system
- PMCS Receiving – P011,P012, P052,P042
- SRW receiving training- Freight segregation; Dock locking and bracing
- Schedules live unloads
- Updates and enters in trailer log using dock view
- Boxlogic- able to input in high rise, check stacker operation, call out material
- Schedule employees to work stations, and asks for overtime coverage
- Facilitated communication between departments to ensure project success and collaboration.
- Oversaw project timelines to ensure adherence to deadlines and quality standards.
- Resolved conflicts within the team to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Motivated team members through recognition programs and performance-based incentives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Oversaw training and development programs to enhance team skills and knowledge.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Technician/ Lean Leader Building 49
3M Company
Prairie du Chien
01.2014 - 09.2022
- Proactively worked to be one of the first areas to be LMS 2.0 compliant
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Led the implementation of 5S workplace organization strategies throughout the facility.
- Oversaw the implementation of visual management systems, enhancing communication and operational efficiency.
- Evaluated existing processes to identify opportunities for cost savings and increased productivity.
- Led the transformation of traditional manufacturing environments to Lean production systems, increasing output.
- Utilized root cause analysis to solve complex operational issues, increasing productivity.
- Monitored production output metrics such as throughput rates, scrap rates, and rework rates in order to make necessary adjustments or improvements.
- Maintained accurate records of all lean activities such as Kaizen events and project milestones, ensuring compliance with company guidelines.
- Smoothed development cycle and increased team collaboration by implementing process improvements.
- Conducted regular Lean audits, ensuring adherence to principles and identifying opportunities for further improvement.
- Developed visual management systems including Kanban boards, pull systems.
- Worked closely with leadership team members to ensure successful integration of lean concepts into daily operations.
- Identified areas of process improvement through value stream mapping and root cause analysis.
- Led cross-functional teams in identifying and eliminating waste, improving process efficiency.
- Engaged in benchmarking activities to compare Lean practices with industry standards, identifying areas for improvement.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Classified defects from finished orders for record tracking and statistics.
- Writes Deviations and PNRs as needed
- Wrote internal complaints as needed
- Experienced with writing SCARs to vendors for raw material issues
- Able to enter C of As into system and release raw materials based on C of As
- Works with area engineer to produce quality products
- Completed FE as needed to develop new products or test new raw materials
- Experience in writing, presenting, and completing MOCs
- Participates in Tier 1 and Tier 2 meetings
- Presented in Site Lean Boot camps (standard work and tier process)
- Facilitated 5S kaizens, changeover reductions, standard work creation, and changeover standard work kaizens. Have entered several projects into GPS for cost savings for building and site
- Leads area organization to insure area follow 5S and Lean principles
- Presents lean training, Quality results, and DTBC at crew meetings
- Team member on one of the first TPMs completed on site
- Created TPM checklists for area
- Maintained dashboard for scrubber area(unit cost, yield, productivity numbers)
- Maintained downtime by cause documentation for Bldg. 49 operations
- Created and maintained Process specifications, Product Specifications, Factory Making Standards, and Test methods, Operating Standards, Energy control plans, LOTO energy source identification, Designed the new LOTO procedures for 49 operations
- Completed testing and mini tab analysis for the MSA reviews
- Daily computer usage- PMCS-NT, OPRA, Lotus notes, SAMs, OPRA extract, MES, Applet
- Some experience with process studio
- Used historian for looking at unit cost, and adjusted Bill of materials as needed
- Leads weekly maintenance meetings- deciding what we worked on for shut down
- Set up MES for Scrubber line, Mix area, and Sanding Sponge. Helped to set up Thinsulate MES, and helped to add properties for 26 Maker.
- Replaced equipment- Tensile tester, load cells, scales as needed in area
- Trainer/ PIV trainer – Certified operators in areas, PIV certified operators, maintained records- DCC, PLM,Job aides, Operating standards.
- Covered WTLs, and operators as needed
- During Covid- Maintained inventory for manual pack, trained operators, used POPS to redate orders or adjust orders, Scheduled manual packaging orders, ordered materials for schedule, and worked with new operators on all 3 shifts to meet production goals/needs
- Conducted routine inspections to ensure safety and compliance with industry standards.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Monitored inventory levels and coordinated supplies for uninterrupted production.
- Troubleshot minor equipment issues to minimize downtime during operations.
- Documented maintenance activities and reported findings to management regularly.
- Implemented best practices for cleanliness and organization in the work area.
- Replaced defective components or parts as needed.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing Lean methodologies for continuous improvement.
- Conducted training sessions on Lean principles for staff and management teams.
- Facilitated workshops to identify waste and optimize workflows within the organization.
- Analyzed data to identify trends and recommend process improvements for productivity.
- Collaborated with stakeholders to develop action plans addressing operational challenges.
- Mentored junior team members in Lean practices and problem-solving techniques.
- Coordinated site assessments to ensure compliance with Lean standards and best practices.
- Recommended process improvements to enhance operational safety and efficiency.
- Provided training on lean principles, tools, and techniques to all levels of staff.
- Analyzed performance metrics to track the success of Lean initiatives, adjusting strategies to meet changing needs.
- Initiated and managed continuous improvement projects, delivering an average cost saving annually.
- Facilitated kaizen events, driving continuous improvement and fostering a culture of excellence.
- Developed standard work for key processes, ensuring consistency and quality across operations.
- Collaborated with stakeholders across departments to develop effective strategies that reduced cycle times while maintaining quality standards.
- Provided guidance on best practices when it comes to implementing new lean programs or initiatives.
- Established a culture of continuous improvement by encouraging employee engagement in problem solving activities.
- Spearheaded 5S initiatives, improving workplace organization and safety, and achieving a decrease in workplace accidents.
- Implemented Lean methodologies across various departments, resulting in a reduction in operational costs.
- Championed a Lean mindset among staff, leading to an increase in employee engagement and satisfaction.
- Managed value stream mapping exercises, identifying key areas for process optimization and cost savings.
Technical Trainer
3M Company
Prairie du Chien
07.2014 - 01.2015
- PIV trainer trained
- Confined space, and confined space supervisor trained
- Covered Overtime and staffing needs
- Experience with databases: LOTO, ECPs, Accountabilty
- Experience with ordering non-stock items, setting up new stock items, and charging out supply items
- Communicated area production goals/ needs with crews
- Fills out permits (Confined space, spark permits)
- Worked with area employees to complete their Titan training
- Worked online as a winder operator on 21 during slow time in the maker
- Titan 1 certified fir 21 and 25 makers
- Worked on winder for 25, covered spray booth and pre bond winder on 21
- Developed training materials for technical programs and workshops.
- Facilitated hands-on training sessions for diverse teams.
- Evaluated trainees' performance through assessments and feedback.
- Collaborated with subject matter experts to enhance course content.
- Implemented new training technologies and tools for effective learning.
- Conducted regular follow-up sessions to reinforce knowledge retention.
- Coordinated training schedules and logistics for multiple programs.
- Monitored participant progress by providing individualized coaching and guidance during lessons.
- Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
- Maintained records of all instruction activities including attendance rosters, evaluations, tests scores.
- Created and conducted in-person, online, and onsite training sessions to ensure a thorough understanding of the subject matter.
- Assessed employee training needs and developed appropriate manuals and materials.
- Stayed up to date on changing technical processes and needed skills.
- Provided feedback to students on their progress throughout the course.
- Lead multi-faceted courses and specific training modules relating to areas.
- Worked with leadership to assess training requirements.
- Prepared reports summarizing the success of each program offered by the department.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Explained goals and expectations required of trainees.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Working Team Lead Building 49
3M Company
Prairie du Chien
11.2010 - 07.2013
- Lead changeover project – reduced changeover time from 4 hours to 2.5 hours
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Motivated team members through recognition programs and performance-based incentives.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Oversaw training and development programs to enhance team skills and knowledge.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Implemented strategic plans to enhance team performance and productivity.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Works with SRW department to ensure raw materials are delivered to area
- Used critical balance to schedule lines
- Experience with starting ovens, air compressors, and dry air equipment
- Lead tier meetings to inform crew of what was the priorities for the day
- Checked and approved production reports, and answered production reporting questions
- Printed hazardous waste labels using the WSP system
- Calculated mix needs and created travelers for mix operators
- Dropped and printed, or re-date orders in POPs
- Updated safety boards, and verified operators completed safety training in timely manner
- Received Green Belt training in Lean Six Sigma
- Led team in daily operations and project management initiatives.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Trained new staff on company policies and operational procedures effectively.
- Implemented process improvements to streamline tasks and reduce delays.
- Facilitated team meetings to discuss project status and address challenges collaboratively.
- Monitored team performance, providing feedback and guidance as needed.
- Resolved conflicts within the team to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Working Team Lead
3M Company
Prairie du Chien
11.2009 - 11.2010
- Worked with area process techs, and engineers to produce quality products
- Maintained baghouse readings
- Received area supplies – P052
- Worked with SRW to ensure trailers or shipment of product as needed
- Covered Overtime/ Shortages on both 21 and 25 Maker as needed
- PIV trainer
- Confined space trained
- Performed LOTO for 21 and 25 Maker
- Led team in executing daily operational tasks efficiently.
- Coordinated project timelines and resources to achieve organizational goals.
- Mentored team members in best practices and workflow improvements.
- Developed training materials to enhance staff skills and knowledge retention.
- Streamlined communication processes between departments for better collaboration.
- Facilitated regular team meetings to discuss progress and address challenges.
- Implemented new tools to improve productivity and streamline operations.
- Analyzed feedback to refine processes and enhance team performance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated team members through recognition programs and performance-based incentives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Oversaw training and development programs to enhance team skills and knowledge.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Managed conflict resolution within the team to maintain a positive work environment.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
Education
Some College (No Degree) - Criminal Justice
Upper Iowa University
Skills
- Inventory management and compliance oversight
- Process improvement and operational efficiency
- Team coordination and cross-functional collaboration
- Problem solving and conflict resolution
- Effective communication and client communication
- Employee training and coaching
- Project management and resource allocation
- Time management and deadline management
- Performance appraisal and monitoring
- Quality control and improvement
- Risk management and change management
- Diversity and inclusion initiatives
- Stakeholder management and relationship building
- Strategic planning and trend tracking
- Workplace safety and safety processes
- Task delegation and work assignment delegation
Certification
- Green Belt in Lean Six Sigma
References
References available upon request.
Timeline
Receiving Working Team Lead
3M Company
09.2022 - Current
Technical Trainer
3M Company
07.2014 - 01.2015
Technician/ Lean Leader Building 49
3M Company
01.2014 - 09.2022
Working Team Lead Building 49
3M Company
11.2010 - 07.2013
Working Team Lead
3M Company
11.2009 - 11.2010
Some College (No Degree) - Criminal Justice
Upper Iowa University