Jessica Gaul
El Paso
Summary
Experienced with front desk operations, including check-in and check-out procedures. Utilizes strong customer service skills to enhance guest satisfaction and loyalty. Track record of maintaining professional and welcoming environment for all guests.
Overview
11
11
years of professional experience
Work History
Dining Services Partner
The Legacy At Cimarron
02.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Care Provider
Caring Companions LLC
12.2015 - 12.2016
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Front Desk Agent
Townplace Suites Marriott
01.2015 - 11.2015
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Homewood Suites
01.2014 - 01.2015
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Education
High School Diploma -
Burges
06.2011
Skills
- Time Management
- Room Assignments
- Front Desk Management
- Problem-Solving Skills
- Guest Satisfaction
- Listening Skills
- Customer relationship building
Timeline
Dining Services Partner
The Legacy At Cimarron
02.2017 - Current
Care Provider
Caring Companions LLC
12.2015 - 12.2016
Front Desk Agent
Townplace Suites Marriott
01.2015 - 11.2015
Front Desk Agent
Homewood Suites
01.2014 - 01.2015
High School Diploma -
Burges
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