Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Genao

Queens,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inventory Support Analyst

Rotech Healthcare Inc.
09.2021 - Current
  • Manage inventory and keep record of serial numbers for AffloVest units in the field
  • Process orders and RMA requests for AffloVests
  • Daily ordering and logging of Portable Oxygen Concentrators requests while managing locations are within their PAR
  • Educate field on correct ordering process, equipment and ensure compliance with all guidelines
  • Process user login requests for UPS CampusShip
  • Review, approve and upload all serial addition requests for equipment affiliated with the VISN12 VA contract and provide inquiry assistance to the field
  • Submit end-of-month reporting to management of equipment count for Portable Oxygen Concentrators
  • Answer questions and inquiries via phone and Teams
  • Weekly submission of vendor back-order report to field and management
  • Daily management of high-volume emails in various inboxes.

Development Assistant

Winston Preparatory Schools
11.2019 - 09.2021
  • Provide administrative support to the development team
  • Manage and maintain the development donor databases
  • Responsible for all gift processing and associated data entry, and coordination of the gift acknowledgement and tracking process
  • Generate mailing lists and mail merges from databases
  • Produce donor reports and reconcile financial records
  • Involvement in all aspects of special event planning, including the annual fundraising benefit/auction.

Administrative Assistant, Central Team

Winston Preparatory Schools
08.2018 - 11.2019
  • Schedule internal and external meetings, interviews, and conferences
  • Respond to and appropriately direct internal and external inquiries
  • Greet visitors and coordinate meeting space
  • Maintain documents and records
  • Prepare meeting and conference materials
  • Coordinate travel
  • Compose, type and edit letters and memos from verbal instruction
  • Support special projects as assigned
  • Provide general office assistance as needed.

Administrative Operations Assistant

AHRC NYC – Francis of Paola Early Learning Center
01.2017 - 08.2018
  • Answer incoming telephone calls and route them to the appropriate party
  • Greet guests and parents and refer them to the appropriate staff
  • Coordinates and schedules school tours for new families for potential enrollment
  • Assists with creating new enrollment packets and parent orientation
  • Create new staff files and maintain all filing to ensure all appropriate documentation was received while upholding strict confidentiality
  • Serve as an interpreter during meetings and workshops as needed for Spanish speaking families
  • Support all other staff members with assigned functions as needed
  • Assists and coordinates with school events
  • Prepare orders and invoices within Workplace
  • Compose / edit and distribute letters or memos for parents to respective classrooms
  • Maintain a monthly spreadsheet update for all lunches distributed and forward onto the Corporate office
  • Update children’s files with new contact information as received by the parent
  • Update the NYC Department of Education Pre-K EI Rider bussing system with new information as received by the parent.

Executive Assistant / Credit and Collections Specialist

Frank Recruitment Group, Inc.
08.2015 - 08.2016
  • Conserved executive's time by reading, researching and routing correspondence
  • Maintained President’s, Senior Vice Presidents and Business Manager’s appointments by planning and scheduling meetings, conferences, teleconferences and travel
  • Maintained customer confidence and protected operations by keeping information confidential
  • Worked closely with other assistants to coordinate and schedule meetings among the office and traveling Executives
  • Submitted monthly reconciliation and receipts for Corporate credit card usage to Accounting
  • Provided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, resolved client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer calls account reconciliations
  • Accountable for reducing delinquency for assigned accounts
  • Enlisted the efforts of Sales and senior management when necessary to accelerate the collection process
  • Established and maintained effective and cooperative working relationships with assigned Clients through telephone calls and daily emails
  • Weekly and monthly reporting to direct supervisor
  • Ensured delinquency notices were emailed to the appropriate parties
  • Reconciled customer disputes as they pertain to payment of outstanding balances that are due
  • Participated in team planning meetings
  • Created daily invoices for permanent placements by verifying candidate started with client, billing information and accuracy on placement fee using SAGE 50 Accounts
  • Held accountable to receive all incoming checks from clients by logging them into the master spreadsheet, ensuring total amount accuracy and depositing into company bank account.

Corporate Buyer

Rotech Healthcare Inc.
09.2012 - 06.2015
  • Ensured locations are ordering products as needed from the appropriate vendors and audits/processes purchase requests from locations on a daily basis
  • Processed manual orders for locations, including any orders for Approved Exception Vendors and any equipment repairs that are sent back to the manufacturer, which require a manual purchase requisition or PO Request form
  • Ensured all locations receive orders online in the Perfect Commerce system in a timely manner utilizing reports generated by the Systems Group, including shipment acceptance
  • Matched and batched the invoice, yellow copy, PO, and packing slip for all manual purchase orders issued for locations
  • Once fully matched & batched, compares the invoice to the PO and packing slip, codes and approves order, and forwards to Accounts Payable for payment
  • Monitored report generated from the Global RBUP report to ensure locations are ordering rental equipment on an “as needed” basis
  • Keeps Region at 5% rental inventory or less
  • Educated Managers on equipment and systems
  • Ensured compliance with all contract guidelines
  • Identified contract issues by asking key questions
  • Identified billing issues by ensuring correct codes are being used so we can bill appropriately
  • Managed inventory and par levels for key rental equipment
  • Source equipment from current inventory to ensure most cost effective use of inventory and resources
  • Process all uniform orders for eligible job titles throughout the company ensuring compliance with the uniform policy
  • Researched new sources for new technology or alternative products.

Education

John Adams High School

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Adobe Professional
  • Type 55 wpm
  • FileMaker Pro
  • Google Suite
  • Event Coordination
  • MacOS Catalina
  • Calendar Management
  • Appointment Coordination
  • Reception Oversight
  • Minute Taking
  • Travel Coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Inventory Support Analyst

Rotech Healthcare Inc.
09.2021 - Current

Development Assistant

Winston Preparatory Schools
11.2019 - 09.2021

Administrative Assistant, Central Team

Winston Preparatory Schools
08.2018 - 11.2019

Administrative Operations Assistant

AHRC NYC – Francis of Paola Early Learning Center
01.2017 - 08.2018

Executive Assistant / Credit and Collections Specialist

Frank Recruitment Group, Inc.
08.2015 - 08.2016

Corporate Buyer

Rotech Healthcare Inc.
09.2012 - 06.2015

John Adams High School
Jessica Genao