Jessica Gentry
Front desk receptionist
Bristol,TN
Summary
Detail-oriented office professional with expertise in appointment scheduling, customer service, and HIPAA compliance. Proven ability to streamline operations and enhance communication within healthcare environments.
Organized and proactive office assistant with over 10 years of experience in healthcare administration. Skilled in managing patient check-ins, coordinating appointments, and maintaining confidentiality in compliance with HIPAA. Committed to improving office efficiency and patient care.
Dedicated professional with a strong background in office operations. Notable for exceptional verbal and written communication skills, and a proven track record in patient scheduling and information management. Ready to contribute to a dynamic healthcare team.
Overview
23
23
years of professional experience
Work History
Secretary/ Check In-out
Integrated Health Concepts
Bristol, Tn
09.2023 - Current
- Coordinated daily office operations, ensuring efficient workflow and effective communication across departments.
- Check patients in and out for appointments, schedule upcoming or future appointments inside and outside office
- Answer phone and distribute messages accordingly through online messaging system or through patient chart
- Managed scheduling and appointment bookings for patients
- Manage and update insurance and all other patient information
- Manage selling of supplements and other products at in house store
Office Assistnat
Caris Healthcare
Abingdon
09.2018 - 09.2023
- Managed office supply inventory, ensuring timely replenishment and organization.
- Put together, maintained and broke down patient charts as admitted and as patient passed or was discharged
- Developed efficient filing systems, enhancing document retrieval and management processes.
- Assisted in payroll and oncall tracking
- weekend and after hours on call to coordinate calls and needs to on call nursing staff
- Conducted regular audits of office supplies to ensure compliance with company policies and to maintain inventory
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in morning and evening calls
Office Assistant/ Check In-out/ CNA
CVA Heart Institue
Bristol, Tn
09.2013 - 09.2018
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between departments, enhancing information sharing and operational efficiency.
- Assisted in maintaining confidential patient records and documents, ensuring compliance with privacy regulations.
- Oversaw daily office tasks, prioritizing responsibilities to ensure smooth operations in a fast-paced environment.
- Answer phone calls and send messages accordingly
- Schedule appointments and procedures
- Room patients, gather vital signs, update patients information and medications, obtain EKG if necessary
- Place heart monitors on patient
- Coordinate any follow up appointments
CNA/ Unit Secretary
Bristol Regional Medical Center
Bristol, Tn
09.2003 - 09.2013
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- maintain a clean and safe room for patient
- Assist nurse or other care staff as needed
- transfer patient to and from procedures
- answer call lights
- coordinate any follow up appointments or procedures
- maintain patients charts
Education
GED -
Tennessee High School
Bristol, TnSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Multi-line phone systems
- Payroll processing
- Supply ordering
- Mail distribution
- Appointment coordination
- HIPAA guideline compliance
- Inter-office communications
Timeline
Secretary/ Check In-out
Integrated Health Concepts
09.2023 - Current
Office Assistnat
Caris Healthcare
09.2018 - 09.2023
Office Assistant/ Check In-out/ CNA
CVA Heart Institue
09.2013 - 09.2018
CNA/ Unit Secretary
Bristol Regional Medical Center
09.2003 - 09.2013
GED -
Tennessee High School