Jessica German
LaBelle,FL
Summary
I am a strong and dependable employee with a fun, upbeat personality. I am confident in my strength as a server, and providing high quality customer service to guests while upselling and being an asset to my team
Overview
15
15
years of professional experience
Work History
Server
Labelle Brewing Company
04.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
server and bartender
Olive Garden
01.2018 - 03.2023
- Achieved loyal clientele by giving consistent outstanding customer service and engaging in friendly interactions
- Able to carefully listen to guests' specific needs and wants
- Able to prepare drinks promptly and accurately
- Knowledge and practice of safe food handling.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
server
Dennys
01.2012 - 01.2018
- Maintained excellent level of customer service in high volume setting
- Prompt and accurate order taking with attention to detail
- Handled cash and credit transactions accurately in a timely manner
- Able to quickly solve guest complaints
- Mastered use of pos system for prompt ordering
- Able to communicate with both guests and management
- Took initiative to find extra tasks when scheduled duties were completed.
associate
St. James General Store
06.2009 - 04.2012
- Opened store and prepared store for business
- Greeted customers in a friendly manner and assisted in finding desired goods
- Took lead in doing all the stories ordering from select vendors while maintaining a budget and keeping a respectable profit margin
- Communicated with vendors about store needs and customer demands
- Wrote checks out to pay vendors
- Stocked merchandise on shelves in an organized, easy to find manner
- Kept store clean
- Assisted in training of new staff
- On call for minor problem solving for new staff members.
Education
high school diploma -
Dundalk High School
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Food safety practices
- Performance Improvement
- Suggestive Selling
- Point of sale operation
- Allergy awareness
Timeline
Server
Labelle Brewing Company
04.2023 - 05.2024
server and bartender
Olive Garden
01.2018 - 03.2023
server
Dennys
01.2012 - 01.2018
associate
St. James General Store
06.2009 - 04.2012
high school diploma -
Dundalk High School