Jessica Gerson
New Port Richey,FL
Summary
Accomplished previous small-business owner, well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth. Adept at building and strengthening business and customer relationships, as a dynamic and versatile experienced professional with the ability to manage multiple tasks at one time. Always provide a high level of commitment and service while consistently utilizing problem solving skills in order to ensure an optimal, enhanced customer experience. Independent and committed to improving customer loyalty while maintaining core strengths of being prompt, focused, and forward thinking. Pragmatic professional with solid experience in leadership and client-focused roles, with an emphasis on building brand quality.
Overview
19
19
years of professional experience
Work History
CEO
Customania
07.2015 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove profitability with thorough financial analysis and strategic decision-making.
- Oversaw divisional marketing, advertising and new product development.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Initiated strategy to drive company growth and increase market share and profitability.
Patient Financial Services Representative
Bay Care Healthcare System
02.2012 - 01.2015
- Promoted positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Coordinated closely with various departments to verify services rendered, ensuring accurate billing for all provided care.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during billing process.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Increased efficiency within department, implementing new software solutions for claim submission and tracking.
Corporate Trainer
Hooters Corporation
03.2005 - 09.2011
- Developed effective training manuals, modules and teaching aids.
- Held demonstrations and one-on-one coaching sessions
- Assisted with inventory management and ordering tasks, ensuring adequate stock levels at all times.
- Consistently maintained high level of cleanliness and organization, leading by example for new staff members.
- Enhanced customer service skills by conducting comprehensive training sessions for bartenders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Mentored new hires in proper Bar Management, resulting in increased customer satisfaction.
- Established courses with organized outlines and detailed lessons.
Education
Associate of Science - Sign Language Interpreting
St. Petersburg College
Clearwater, United States2012
Skills
- Operational Efficiency
- Analytical and Critical Thinker
- Customer Relations
- Excellent Communication
- Problem-solving aptitude
- Marketing and Advertising
- Performance Benchmarking
- Time management abilities
- Account Management
- Operational leadership
Timeline
CEO
Customania
07.2015 - Current
Patient Financial Services Representative
Bay Care Healthcare System
02.2012 - 01.2015
Corporate Trainer
Hooters Corporation
03.2005 - 09.2011
Associate of Science - Sign Language Interpreting
St. Petersburg College