Jessica Gervais
Preservice Teacher
Bangor,ME
Summary
I am going into my senior year at UMF and will be student teaching in the fall. I did my first practicum in a fourth grade classroom at Rumford Elementary, and I did my advanced practicum in a first grade classroom at Meroby Elementary in Mexico, Maine. I did both of my practicums working under Karen Thurston as my field supervisor. My mentor teacher during my first practicum was Denise Richards at Rumford, and my mentor teacher during my advanced practicum was Kati Mazza at Meroby. I loved working in both classrooms and under both teachers. I also have done lots of volunteer work in a school district near home in a kindergarten classroom as well as a second grade classroom.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Work Study Employee
Sweatt-Winter Child Care and Early Education Center
Farmington, United States
01.2020 - 11.2022
- Interacted with children daily, serving them food, ensuring safe play
- Interacted respectfully with others employees to offer ideas, identify issues, and provide assistance.
- Did mandatory chores for the center, keeping up on laundry, cleaning dishes after serving prepared meals, preparing and serving snack.
Library Aide/front desk representative
Walgreens
01.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Customer Service Associate
Walgreens
Bangor, Maine
05.2022 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Reny’s
Farmington, Maine
11.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise storewide.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Ice Cream Server
Pat’s Pizza
06.2020 - 08.2020
- Served ice cream to many hungry customers, practiced good customer service
- Processed sales transactions for cash, debit, and credit purchases.
- Occasionally waited tables in the restaurant
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept up on dishes and ensured that the toppings bar was stocked
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Education
Diploma -
Penquis Valley High
01.2016 - 05.2020
Bachelors - Elementary Education
University of Maine At Farmington
Farmington, ME 08.2020 - Current
Skills
Eager to Learn
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