Jessica Gibbons
Ashland,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Office Manager
KDRX,LLC
Burbank, OH
10.2020 - Current
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interpreted and communicated work procedures and company policies to staff.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
Gibbons Transportation
Ashland, OH
08.2013 - 10.2020
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Education
High School Diploma -
Ashland High School
Ashland, OH06-2001
Skills
- Data Entry
- Compliance Monitoring
- Billing
- Customer Service
- Administrative Support
- Database Administration
- Organizational Skills
- Workflow Optimization
- Customer Relations
- Financial Tracking
- Scheduling Coordination
- Scheduling
Timeline
Office Manager
KDRX,LLC
10.2020 - Current
Office Manager
Gibbons Transportation
08.2013 - 10.2020
High School Diploma -
Ashland High School