Jessica Gibbs
Gilmer
Summary
Experienced Memory Care Director skilled in effectively communicating with patient families. Cultivates a homelike environment for individuals with memory issues. Demonstrates extensive knowledge of federal and state regulations and laws governing resident facilities.
Healthcare professional with robust history in medical records management and organization. Known for enhancing record accuracy and maintaining compliance with healthcare standards. Collaborative team player focused on achieving seamless workflow integration and adapting to evolving healthcare needs. Proficient in electronic health record systems and meticulous documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Records Coordinator
Focused Care of Gilmer
08.2025 - Current
- Managed electronic health record (EHR) systems to ensure accurate patient data entry and retrieval.
- Developed standardized procedures for medical record maintenance, improving efficiency and compliance.
- Trained staff on best practices for document handling and data privacy regulations.
- Conducted regular audits of medical records to ensure adherence to regulatory standards and accuracy.
- Coordinate central supply inventory and ordering.
- Schedule resident appointments and arrange transportation services.
- Communicate with providers to ensure quality and effective coordination of care.
Director of Memory Care
Wesley House Assisted Living
08.2022 - 09.2024
- Conducted assessments of residents' cognitive abilities and behavior.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Developed and implemented programs to improve memory care services.
- Collaborated with families to develop individualized care plans for residents.
- Promoted the facility's memory care services through public outreach initiatives.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Medication Supervisor
Wesley House Assisted Living
03.2019 - 08.2022
- Monitored the accuracy and timeliness of medication administration.
- Conducted monthly audits of all medication records.
- Provided oversight and guidance to medication aides in their delivery of medications.
- Investigated incidents related to medication administration, identified root causes, and proposed corrective actions.
- Assisted with ordering supplies necessary for medication distribution activities.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Promoted clean and sanitary environment by maintaining department equipment.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Utilized electronic health record systems for entering medication orders and patient information.
- Worked collaboratively with healthcare team to coordinate patient care services.
Medication Aide
Wesley House Assisted Living
01.2017 - 03.2019
- Assisted patients with activities of daily living, such as bathing, dressing and grooming.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Verified patient information and documented medication administration accurately in patient charts.
Certified Nursing Assistant
Gilmer Care Center
08.2011 - 08.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Education
Some College (No Degree) - Licensed Vocational Nurse
Kilgore College
Longview, TXGED -
Kilgore College
Longview06-2011
Associate of Applied Science - Nursing
NTCC
Mount Pleasant, TXSkills
- Proficient in conveying information effectively
- Shift management
- Family engagement support
- Oversight of compliance processes
- Informed decision-making
- Analytical problem-solving
- Effective team collaboration
- Effective task prioritization
- HIPAA compliance
Certification
- Certified Assisted Living Manager
- Dementia Care Certificate
- Certified Nursing Assistant
Timeline
Medical Records Coordinator
Focused Care of Gilmer
08.2025 - Current
Director of Memory Care
Wesley House Assisted Living
08.2022 - 09.2024
Medication Supervisor
Wesley House Assisted Living
03.2019 - 08.2022
Medication Aide
Wesley House Assisted Living
01.2017 - 03.2019
Certified Nursing Assistant
Gilmer Care Center
08.2011 - 08.2012
GED -
Kilgore College
Associate of Applied Science - Nursing
NTCC
Some College (No Degree) - Licensed Vocational Nurse
Kilgore College