Jessica Gibson
Remote Independent Contractor
Saint Clairsville,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
Scioto Industrial Cleaning Services
03.2013 - 10.2020
- Facilitated the assessment of innovative products and rendered clinical feedback to aidmarketing and sales strategies
- Provided fundamental clinical education and coaching to clientswhilst keeping abreast of continuously advancing product offerings
- Served as the point ofcustomer contact ensuring the successful resolution of issues, mainly via expert de-escalationbefore obtaining assistance from management where applicable.
Hybrid Remote Lead Office Associate
Dennis Stegner Law
02.2007 - 06.2020
- Administered appointments, financial transactions, and statement production services
- Responsible for post-scheduling court hearings, input of clients' creditor data for a bankruptcy claim and eviction purposes
- Undertook all administrative activities needed to support the general running of this competitive legal outfit.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Built strong relationships with customers through positive attitude and attentive response.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Monitored and tracked budgets and expenses.
Remote Insurance Processing Associate
Assurance Insurance Group
07.2013 - 06.2014
- Handled the customer claims process and efficiently ensured their completion, making outbound calls and scheduling institutional appointments
- Supplied the substantive administrative backbone to the tasks involved in underwriting what was claimed and confirming authenticity by feeding in all essential bits of necessary details into allied systems.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
On Leave of Absence - Registered Nurse
Hondros School of Nursing
Fairborn, OHHigh School Diploma -
Northeastern High School
Springfield, OH05.2005
Skills
- Exceptional customer service orientation
- Notable industrial cleaning expertise
- Proficiency in financial transaction handling
- Highly-effective communication competences
- 2
- Outstanding cashiering skills
- 5-year hands-on QuickBooks grasp
- Masterly ability in data entry proficiency
- Exemplary front-desk office management
- Demonstrable capacity in accounting to a high degree
- Adequate clerical support competencies
- Accessible sales proficiency
- Top-level bookkeeping finesse
- Unequalled competency in Microsoft Outlook
- Advanced proficiency in Microsoft Word
- Sterling event planning flawless dexterity
- Achievements in accounts payable
- Expertise with payroll financial utilities
- Substantive knowledge capacity in Windows
- Classic inclusion of Microsoft Excel competency
- Recent fluency with Microsoft PowerPoint finesse
- Comprehensible occupational history in Human Resources
- Successful teamwork experience
- Profound knowledge of personal assistance
- Financial registration skills paucity mastery
- Deductive expertise in accounting
- Inside and Outside Sales
- Revenue Generation
- Maintaining Customer Database
- Online Chat
- Customer Relations
- Outreach Initiatives
- Qualified Lead Generation
- Training and Development
- Microsoft PowerPoint
- Interpersonal Communication Skills
- Credit and Debt Card Processing
- Quotas and Goals
- Persuasive Negotiations
- Post-Sales Support
- Personal Shopping
- Converting Leads
- Corrective Actions
- Problem-Solving Strengths
- Automotive Knowledge
- Complex Problem-Solving
- B2B Sales
- Product and Service Knowledge
- Customer Retention Abilities
- Quote Information
- Technological Knowledge
- Consultative Selling Techniques
- Performance Improvement
- Auto Dialers
- Google Docs
- Buyer Seller Agreements
- Prospecting and Cold Calling
- Prioritizing Workflows
- Microsoft Access
- Wireless Telecommunications
- Inbound and Outbound Leads
- Registration Documents
- Consulting with Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Facts do not exist, only interpretations.
Friedrich Nietzsche
Timeline
Remote Insurance Processing Associate
Assurance Insurance Group
07.2013 - 06.2014
Sales Representative
Scioto Industrial Cleaning Services
03.2013 - 10.2020
Hybrid Remote Lead Office Associate
Dennis Stegner Law
02.2007 - 06.2020
On Leave of Absence - Registered Nurse
Hondros School of Nursing
High School Diploma -
Northeastern High School
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