Jessica Gilbert
Middleburg,FL
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Executive Assistant to Practice Manager
Ascension St. Vincent’s Cardiology Southside
10.2021 - Current
- Assisting office manager, 7 doctors, 4 nurse practitioners
- Order office supplies and maintain accurate levels so that all staff have items they need.
- Maintain call weekly schedule, STEMI call schedule, weekend call/stemi call schedule
- Build and apply scheduling templates for daily clinics for providers.
- Built and educated others how to use a system for provider based billing when several ambulatory clinics became departments of the hospital. Said system was recognized by multiple directors throughout the Jacksonville Ministry.
- Fluent in both Athena medical records system as well as Cerner.
Patient Scheduler Cardiology/Electrophysiology Schedule
Ascension St. Vincent’s Cardiology Riverside
01.2021 - 10.2021
- Maintained schedules for 4 doctors
- Responsible for answering incoming calls in a timely manner.
- Assist patients and their families in scheduling follow up appointments, testing appointments, and new patient appointments.
- Together with a team of certified medical assistants prepped Physicians upcoming schedules
- Backed up operator and sent consults to the hospital.
Customer Service Representative
UF Health Pediatric Cardiovascular Center
12.2017 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
Administrative Assistant to Director of Volunteer Services/Gift Shop Services
UF Health Jacksonville
07.2013 - 12.2017
- Responsible for all administrative duties about volunteer services and the gift shop.
- Responsible for inventory control/proficient in MS Office and various other computer software.
- Proficient in all clerical and administrative duties, provided backup for the entire department.
Office Manager/Photographer
Lifetouch Portrait Studio
07.2010 - 09.2012
- Responsible for scheduling appointments in a fast paced studio.
- Provided excellent customer service on a personal level.
- Responsible for creative photography settings.
Stay at Home Mom
05.2006 - 07.2010
- Husband traveled extensively with the military as a private contractor.
Administrative Assistant/Receptionist
Lee Daniel Realty Inc.
10.2004 - 03.2006
- Responsible for managing a real estate office
- Made appointments
- Interfaced with clients
- Assisted realtors with day to day tasks
- Filed contracts and prepared documents for client home closings.
Education
High School Diploma -
Orange Park High School
Orange Park, FL01.2004
No Degree - Massage Therapy
Heritage School of Massage
Jacksonville, FlSkills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Information confidentiality
- Customer Service-oriented
- Expense reporting
- Scheduling
- Interpersonal communication
- Travel coordination
- Meeting planning
- Travel arrangements
Accomplishments
- Received award for teamwork 2019.
- Named employee of the month with UF Health Jacksonville Gift Shop Services.
- Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.
- Commended by the Director for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
Timeline
Executive Assistant to Practice Manager
Ascension St. Vincent’s Cardiology Southside
10.2021 - Current
Patient Scheduler Cardiology/Electrophysiology Schedule
Ascension St. Vincent’s Cardiology Riverside
01.2021 - 10.2021
Customer Service Representative
UF Health Pediatric Cardiovascular Center
12.2017 - 12.2020
Administrative Assistant to Director of Volunteer Services/Gift Shop Services
UF Health Jacksonville
07.2013 - 12.2017
Office Manager/Photographer
Lifetouch Portrait Studio
07.2010 - 09.2012
Stay at Home Mom
05.2006 - 07.2010
Administrative Assistant/Receptionist
Lee Daniel Realty Inc.
10.2004 - 03.2006
High School Diploma -
Orange Park High School
No Degree - Massage Therapy
Heritage School of Massage
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