Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Jessica Gilbert

Winston-Salem,NC

Summary

A people person with excellent customer service experience. I learn quickly and pride myself on being positive and professional. Committed to customer satisfaction. I am energetic and eager to learn new skills.

Insurance professional with comprehensive experience in claims management, risk assessment, and customer service. Strong focus on team collaboration, problem-solving, and adapting to changing needs. Known for thorough investigations, efficient resolution of claims, and delivering reliable results under pressure. Skills include negotiation, attention to detail, and effective communication.

Experienced with managing diverse insurance claims, ensuring fair evaluations and resolutions. Utilizes analytical skills and effective communication to handle complex cases and maintain client satisfaction. Track record of strong negotiation abilities and adept problem-solving in high-pressure situations.

Insurance claims professional skilled in evaluating and processing wide range of claims to ensure fair and timely settlements. Known for strong collaborative skills and delivering consistent results in dynamic settings. Reliable and adaptable, with client-focused approach and proficient in negotiation and problem-solving.

Knowledgeable with deep expertise in handling diverse insurance claims and ensuring accurate settlements. Proven track record of resolving complex cases efficiently and maintaining high customer satisfaction. Demonstrated ability to employ analytical thinking and effective communication skills in high-pressure environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Claims Adjuster

National General Insurance Company
01.2022 - Current
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Identified questionable activities through diligent investigation, protecting company assets from potential losses.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.

Store Manager

PR & SAS Shoes
05.2017 - Current
  • Responsible for ensuring staff has excellent customer service as well as monitoring financial performance of the store. I handle store and customer orders. Working the sales floor in constant contact with customers and staff. Guaranteeing that all customers are satisfied and have had an excellent shopping experience. Creating and maintaining social media platforms. Continued education on shoes and new brands.

Store Manager

Hallmark
09.2013 - 05.2017
  • Organized both location operations and allocating responsibilities to staff with a professional and positive attitude. In charge of ordering products and managing stock levels for stores. Supervise and guide staff towards maximum performance.

Lead Sales Associate

Hallmark
05.2011 - 09.2013
  • Generate sales and assist the store manager. Direct the staff and provide outstanding customer service. Training new staff members.

Education

Forsyth Tech
Winston-Salem, NC
01.2010

GED - General Education Diploma

Forsyth Tech
Winston-Salem, NC
05.2006

Skills

  • Team Work
  • Problem Solving
  • Customer Service
  • Leadership
  • Adaptability
  • Management
  • Positive Attitude

Certification

  • Arbitration Training

Timeline

Insurance Claims Adjuster

National General Insurance Company
01.2022 - Current

Store Manager

PR & SAS Shoes
05.2017 - Current

Store Manager

Hallmark
09.2013 - 05.2017

Lead Sales Associate

Hallmark
05.2011 - 09.2013

GED - General Education Diploma

Forsyth Tech

Forsyth Tech
Jessica Gilbert