Jessica Gilchrist
Athleta- Gap
Appleton,Wisconsin
27
years of professional experience
Adaptable Professional experienced in facilitating therapeutic support and youth programs. Fostered leadership and collaboration among youth through engaging activities that enhanced emotional expression and personal growth. Enhanced customer experiences by delivering personalized engagement and effective communication.
Work History
Volunteer
3 Years 11 Months- Facilitated therapeutic support groups for children experiencing grief and loss.
- Assisted in developing engaging activities to promote emotional expression among youth.
- Collaborated with staff to create a safe environment for participants during sessions.
- Mentored younger volunteers, fostering their skills in providing peer support.
Sales Associate
6 Years 11 Months- Cultivated strong relationships with clients through exceptional service and follow-up communication.
- Enhanced customer engagement by providing personalized product recommendations and styling advice.
- Maintained store presentation standards, ensuring merchandise was attractively displayed and organized.
- Trained new team members on sales techniques and operational procedures to foster consistency.
- Assisted in inventory management, tracking stock levels and coordinating replenishment orders effectively.
- Collaborated with leadership to identify opportunities for process improvements within the sales floor operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Unit Coordinator
3 Years 8 Months- Coordinated daily operations to ensure program effectiveness and member engagement.
- Facilitated workshops that fostered leadership skills among youth participants, promoting personal growth and teamwork.
- Planned and instructed necessary groups to maintain enrollment and secure grants that were needed for the club to continue.
- Participated in staffing workshops once a month to ensure up-to-date practices in things like CPR and other safety measures. Also learned about what other programs were working on in the club and understood their role in the Club community.
Caterer
14 Years 7 Months- Tailored to client needs, enhancing overall dining experience.
- Implemented quality assurance measures to maintain high food safety standards across all operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
Dance Choreographer
11 Years- Developed innovative choreography for various dance styles, enhancing performance quality and audience engagement.
- Collaborated with instructors to create cohesive dance routines for recitals and competitions.
- Mentored junior dancers, fostering skill development and artistic expression in individual performances.
- Evaluated student progress through personalized feedback, facilitating continuous improvement in technique and execution.
Education
Masters of Social Work - Social Work
- Honoree of [Honor Name]
- 4.0 GPA
- Phi Alpha Member
- summa cum laude graduate
Master of Science - Psychology
Skills
Customer service
Teamwork and collaboration
Organized and efficient
Problem-solving
Group facilitation
Attention to detail
Adaptability and dependability
Disability awareness
Disability inclusion
Timeline
Volunteer
Connections Grief Center-Boy's and Girl's Club of the Fox Valley
10.2022 - CurrentRead More
Unit Coordinator
Boy's and Girl's Club of the Fox Cities
03.2021 - 11.2024Read More
Sales Associate
Athleta- Gap
10.2019 - CurrentRead More
Dance Choreographer
Richard's School of the Dance-Verhoeven Era
01.2001 - 01.2012Read More
Caterer
Red's Pizza and Catering
06.1999 - 01.2014Read More
Concordia University-Wisconsin
Masters of Social Work from Social Work
Read More
Marian University
Master of Science from Psychology
Read More