Jessica Sanders
Orange Park
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Overnight Coach
Walmart
10.2021 - 08.2024
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Supervised personnel working overnight total store to support safe operation and maximize productivity efficiencies.
- Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Boosted employee morale through recognition programs tailored specifically for the unique challenges faced during overnight shifts.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Skrimp Shack
11.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Certified Caregiver and Office Assistant
Renew Consulting
04.2015 - 12.2015
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented personalized care plans, addressing individual needs of each patient.
- Assisted with mobility exercises, promoting physical health and preventing muscle atrophy or stiffness in bedridden or wheelchair-bound patients.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
- Assisted with daily living activities for enhanced patient wellbeing.
- Prepared nutritious meals tailored to individual dietary requirements, prioritizing patient health while respecting personal preferences.
- Recognized early warning signs of potential health issues and took appropriate action to address concerns.
- Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
- Established trust and rapport with patients through empathetic listening and respectful communication practices.
- Promoted mental stimulation through engaging conversations, games, puzzles, or other activities suited to the cognitive abilities of each patient.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Soldier
United States Army
10.2014 - 04.2015
- I learned many values to follow while undergoing obligations left to my group and I, obligations that prepared us for the real world military.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Secured and protected military property, assets, and personnel.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
Education
Pharmacy Technician
Mt St Joseph University
Skills
- Motivational Skills
- Employee Relations
- Policy Enforcement
- Sales Strategies
- Customer Service
- Guest Assistance
- Time management expertise
- Conflict Resolution
- Complaint Handling
- Sales Leadership
- Payroll Management
- Inventory Monitoring
- Visual Merchandising
- Vendor Relations
- Security awareness
- Marketing knowledge
- Assignment Delegation
- Bank Deposit Preparation
- Delivery overseeing
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Overnight Coach
Walmart
10.2021 - 08.2024
Assistant Manager
Skrimp Shack
11.2016 - 07.2017
Certified Caregiver and Office Assistant
Renew Consulting
04.2015 - 12.2015
Soldier
United States Army
10.2014 - 04.2015
Pharmacy Technician
Mt St Joseph University