- Engaging in food photography and sharing culinary creations on social media
- I enjoy sketching, Painting and drawing, which helps improve my creativity and attention to detail
- Enjoy participating in yoga for overall physical and mental well-being
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
JESSICA GILLESPIE
Pleasant Lake,IN
Summary
.
Knowledgeable retail management professional with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
23
23
years of professional experience
Work History
Store Manager
Serv-U-Success
11.2010 - Current
- Managing 5-10 people across all 3 shifts driving close to a million in sales within several Meijer store locations over my career
- Scheduling reset tasks and product placements for 4 major corporations
- In charge of proper scheduling to maintain case rate goal and on time service completion
Flagship Store Manager
Serv-U-Success
03.2019 - 02.2022
- In addition to the above store manager duties
- Worked as a peer mentor training fellow store managers on all processes
- Piloted new programs to work out kinks before rolling them out to other stores
- Traveled between 4 states helping out with resets, reflows and reorganization
Service Team Leader/Sale Rep
Serv-U-Success
11.2010 - 10.2016
- Managing a team of employees
- Controlling inventory by writing efficient orders
- Securing display space and keeping product rotated
- Scheduling team of employees to cover hours needed to efficiently service the store
- Managing the product inventory for 4-6 other companies accounts & overseeing the stocking and proper rotation of dry good, perishable & frozen grocery items
- Working with management and employees from other companies and accounts to effectively drive the sales & increase the profits of my companies product
Teacher
Wee-Friends Daycare
08.2006 - 07.2007
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Assisted and supervised 10-15 children through entire school day.
Automotive Day Stocker
Wal-Mart Super Center
01.2004 - 02.2005
- Unloaded arriving product stock and moved to store display areas.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Customer Service Manager
Wal-Mart Super Center
08.2002 - 01.2004
- Scheduled, supervised & assisted associates with customer service related issues
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Wal-Mart Super Center
06.2002 - 07.2002
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Press Operator
Montpelier Plastics LTD
09.2001 - 06.2002
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
Education
High School Diploma -
Montpelier High School
Montpelier, OH06-2001
Skills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
Interests
Timeline
Flagship Store Manager
Serv-U-Success
03.2019 - 02.2022
Store Manager
Serv-U-Success
11.2010 - Current
Service Team Leader/Sale Rep
Serv-U-Success
11.2010 - 10.2016
Teacher
Wee-Friends Daycare
08.2006 - 07.2007
Automotive Day Stocker
Wal-Mart Super Center
01.2004 - 02.2005
Customer Service Manager
Wal-Mart Super Center
08.2002 - 01.2004
Cashier
Wal-Mart Super Center
06.2002 - 07.2002
Press Operator
Montpelier Plastics LTD
09.2001 - 06.2002
High School Diploma -
Montpelier High School
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