JESSICA GILLETTE
San Diego,CA
Summary
Dedicated to continuous learning and professional growth, with over 20 years of experience in the construction equipment industry. Skilled communicator and motivated leader specializing in sales administration, operational efficiency, and process improvement. Proven success in supporting sales teams through account management and client communication.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
Herc Rentals, Inc.
San Diego, CA
03.2025 - Current
- Ensure smooth branch functioning and effective communication amongst team members
- Monitor daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence
- Supervise and evaluate team members to help improve skills, achieve daily objectives, and attain advancement
- Enhance customer satisfaction by providing exceptional service and addressing concerns promptly
- Assist in creating a welcoming branch atmosphere by maintaining cleanliness and organization
Sales and Operations Coordinator
Herc Rentals, Inc.
San Diego, CA
05.2022 - 03.2025
- Efficiently located equipment to fulfill customer reservations
- Boosted productivity by establishing effective communication channels with sales reps, customers, and within company branches
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support
- Interacted well with customers to build connections and nurture relationships
Sales Administrator
Zagami, Inc. DBA Clairemont Equipment
San Diego, CA
08.2014 - 05.2022
- Managed the sales operations of the department, including strategic planning and team management
- Ensured that cost worksheets and quotes were accurate
- Helped improve the productivity by about 25% of field sales representatives by dealing with customer queries and fielding calls
- Responsible for timely delivery of products for customers
- Managed quality control for faster production and product delivery
- Provided support for sales representatives regarding urgent issues dealing with routine requests from customers, such as requests for price quotes or delivery
- Saved the company over $20k per year by maintaining professional relationships with freight brokers, customer’s, dealer’s, and reps
Receptionist/Clerical
Zagami, Inc. DBA Clairemont Equipment
San Diego, CA
10.2002 - 08.2014
- Fielded incoming calls
- Filed; organized and stored paperwork systematically for easy retrieval
- Requested and input Preliminary information
- Processed Lien Releases, Mechanic's Liens and Stop Notices
- Verified and input Certificates of Insurance (COIs)
- Made collection calls
Education
Bachelor of Science - Health Services Management
Independence University
Online06.2019
Skills
- Effective Communicator
- Detail & Goal Oriented
- High Level of Organization
- Customer Service
- Team Development
- Business Development
- Business Accounting
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Assistant Branch Manager
Herc Rentals, Inc.
03.2025 - Current
Sales and Operations Coordinator
Herc Rentals, Inc.
05.2022 - 03.2025
Sales Administrator
Zagami, Inc. DBA Clairemont Equipment
08.2014 - 05.2022
Receptionist/Clerical
Zagami, Inc. DBA Clairemont Equipment
10.2002 - 08.2014
Bachelor of Science - Health Services Management
Independence University