Jessica Gillihan
Edmonton
Summary
Dedicated and compassionate Attendant Care Provider with a proven track record at Adult Day Health Services, enhancing client well-being through personalized care plans and emotional support. Skilled in patient safety and healthcare coordination, I excel in fostering teamwork and delivering exceptional service, ensuring a safe and engaging environment for all clients.
Professional training expert with proven history of developing and delivering impactful training programs for new hires. Adept at fostering collaborative and results-driven environment, ensuring all team members are well-prepared and adaptable to changing needs. Known for effective communication and leadership skills that align with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attendant Care Provider
Adult Day Health Services
Edmonton, KY
03.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health status, reporting changes to healthcare professionals.
- Developed individualized care plans in collaboration with team members.
- Provided emotional support, enhancing clients' overall well-being and morale.
- Maintained a clean and organized environment to ensure client safety and hygiene.
- Implemented recreational activities to promote social interaction among participants.
- Adapted quickly to changing client needs, demonstrating flexibility in care delivery.
- Ensured patient confidentiality and privacy at all times, adhering to all relevant regulations and policies.
Pharmacy Technician
Medical Arts Pharmacy
Glasgow, KY
03.2024 - 03.2025
- Processed and dispensed medications accurately under pharmacist supervision.
- Assisted in managing inventory levels, ensuring availability of essential medications.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Maintained cleanliness and organization of pharmacy workspace to comply with safety standards.
- Operated pharmacy management software for prescription processing and patient record maintenance.
- Educated patients on medication usage, side effects, and storage requirements effectively.
- Collaborated with healthcare team members to optimize patient care outcomes through medication management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Key Holder
Dollar General
Glasgow, KY
01.2024 - 03.2024
- Managed daily cash handling and ensured accurate register operations.
- Assisted in training new staff on customer service protocols and sales techniques.
- Maintained stock levels and organized merchandise displays for optimal customer experience.
- Executed loss prevention strategies to minimize inventory shrinkage effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales targets and boost store performance.
- Conducted regular audits of inventory to ensure accuracy and compliance with company standards.
- Supported management in visual merchandising initiatives to enhance store appeal and drive sales.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
New Hire Trainer
Teleperformance USA
San Antonio, TX
06.2020 - 03.2024
- Developed and implemented training programs for new hires to enhance onboarding experience.
- Facilitated hands-on training sessions, ensuring new employees grasped essential skills quickly.
- Evaluated training effectiveness through feedback surveys and adjusted content accordingly.
- Collaborated with department managers to tailor training materials for specific roles.
- Created comprehensive training manuals and resources to standardize onboarding procedures.
- Conducted follow-up assessments to reinforce learning and identify areas for improvement.
- Mentored junior trainers, fostering a collaborative environment focused on continuous improvement.
- Streamlined onboarding processes, reducing time-to-competence for new hires significantly.
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
- Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
- Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
- Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
- Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
- Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
- Continuously monitored the effectiveness of training initiatives, making adjustments as necessary to ensure optimal results for both individual learners and the organization as a whole.
- Ensured compliance with industry regulations by incorporating relevant updates into training materials as needed.
- Evaluated employee progress using various assessment methods, providing valuable feedback for future improvement efforts.
- Created engaging presentation materials utilizing multimedia elements to enrich learning experiences for trainees from diverse backgrounds.
- Enhanced employee performance by designing and implementing comprehensive new hire training programs.
- Streamlined onboarding processes, simplifying paperwork and reducing administrative burdens on new hires.
- Championed organizational values throughout the training process, instilling a sense of pride and commitment in each new hire class.
- Enhanced communication skills among new hires through interactive workshops and role-playing exercises.
- Improved overall team efficiency by identifying knowledge gaps and tailoring training materials accordingly.
- Partnered with subject matter experts to develop comprehensive training materials that aligned with specific job functions and departmental objectives.
- Identified opportunities for cross-training existing staff members, optimizing workforce flexibility and productivity levels companywide.
- Collaborated with HR to refine recruitment processes, resulting in higher quality candidates joining the organization.
- Provided coaching and mentoring to employees.
- Trained and mentored up to 30 at a time new personnel hired to fulfill various roles.
- Trained and mentored up to 30 at a time new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
Education
GED -
Macon County Adult Education
Lafayette, TNSkills
- Compassionate caregiving
- Housekeeping tasks
- Patient safety
- Behavioral support
- Professional boundaries
- Personal hygiene assistance
- Emotional support
- Transportation assistance
- Meal preparation
- Physical mobility support
- Adaptive learning
- Client confidentiality
- Healthcare coordination
- Medical equipment operation
- Respectful and compassionate
- Problem-solving
- Time management
- Elderly care
- Multitasking and organization
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Strong ethics
- Compassion and empathy
- Collaborative learning
- Training delivery
- Coaching techniques
- Motivational techniques
- Assessment tools
- Learning styles
- Feedback strategies
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
Certification
- Certified in CPR and first aide. Certified through Red Cross.
Timeline
Attendant Care Provider
Adult Day Health Services
03.2025 - Current
Pharmacy Technician
Medical Arts Pharmacy
03.2024 - 03.2025
Key Holder
Dollar General
01.2024 - 03.2024
New Hire Trainer
Teleperformance USA
06.2020 - 03.2024
GED -
Macon County Adult Education