Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jessica Hallam

Nevada,MO

Summary

Results-driven Store Manager at Wilmoth Oil Company, recognized for expertise in inventory management and exceptional customer service. Achievements include significant sales growth through innovative visual merchandising and comprehensive employee training programs. Skilled in resolving customer concerns promptly, leading to increased repeat business and strengthened client relationships. Aiming to leverage this experience to enhance operational efficiency and team performance further.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Wilmoth Oil Company (HotSpot 5)
Nevada, MO
03.2025 - Current
  • Delegated work to staff, setting priorities and goals.
  • Updated and maintained store signage and displays.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked weekly.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored inventory levels and placed orders to restock shelves.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Managed daily banking activities, such as deposits and change requests.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.

Store Assistant Manager

Wilmoth Oil Company (Hotspot 5)
Nevada, MO
03.2020 - 03.2025
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Implemented loss prevention strategies, minimizing instances of theft and shrinkage.
  • Stocked shelves, organized displays, and rotated merchandise for freshness.
  • Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
  • Implemented visual merchandising standards, enhancing store presentation and product appeal.
  • Helped customers make purchases by demonstrating, describing and recommending products.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Monitored expiration dates and rotated stock accordingly to reduce waste.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Received deliveries from vendors and ensured proper storage in designated areas.
  • Interacted with customers to identify needs and preferences.
  • Assisted customers in locating products and provided information on item features.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Assisted in training new employees on store policies and operational procedures.
  • Maintained cleanliness of sales floor and backroom areas.
  • Operated point of sale system, handling cash, credit, and returns transactions efficiently.
  • Handled returns and exchanges according to company policies.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned and tidied store to reduce health and safety hazards.

Food & Beverage Director

Morningside of Nevada
Nevada, MO
12.2016 - 02.2019
  • Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
  • Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
  • Analyzed financial data, such as supply costs, profit margins, and monitored the monthly budget.
  • Explained goals and expectations required of trainees.
  • Coordinated catering services for resident and family events or private parties according to client specifications.

  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Education

High School Diploma -

Northeast Vernon County R4
Walker, MO
05-2001

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Cash handling
  • Sales analysis
  • Employee training
  • Customer response
  • Sales expertise
  • Staff management
  • Staff supervision
  • Conflict resolution
  • Merchandise display
  • Safety compliance
  • Order management
  • Opening and closing procedures
  • Supply ordering
  • Bank deposit procedures
  • Customer service management
  • Problem-solving
  • Partnership building
  • Hospitality and accommodation

Affiliations

  • outdoor activities with my family such as camping, swimming, fishing, and hunting

Certification

  • While at Morningside of Nevada I wanted to help other areas. I earned my CMA license and worked healthcare shifts during short handed times.

Timeline

Store Manager

Wilmoth Oil Company (HotSpot 5)
03.2025 - Current

Store Assistant Manager

Wilmoth Oil Company (Hotspot 5)
03.2020 - 03.2025

Food & Beverage Director

Morningside of Nevada
12.2016 - 02.2019

High School Diploma -

Northeast Vernon County R4

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Jessica Hallam