Jessica Ginetz
Farmville,VA
Summary
Dedicated customer service professional with a track record of enhancing client satisfaction and retention through exceptional service and efficient problem resolution. Skilled in account management and adept at fostering strong relationships, I excel in fast-paced environments, demonstrating both excellent interpersonal abilities and a keen problem-solving focus.
Overview
10
10
years of professional experience
Work History
Commercial Insurance Account Manager
Gantt Insurance Agency
07.2022 - 07.2024
- Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to customer concerns.
- Developed and maintained a strong working relationships with customers, appointed companies, and internal departments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of commercial accounts, maintaining high levels of professionalism while balancing competing priorities and deadlines.
- Streamlined policy renewal processes for increased efficiency and reduced client wait times.
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
- Handled competing priorities efficiently to meet customer expectations.
- Utilized Agency Management System to process transactions and manage customer accounts.
Account Manager
Atlantic Specialty Lines/RT Specialty Richmond
06.2018 - 08.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Receptionist/Data Processing Associate
Atlantic Specialty Lines
08.2016 - 06.2018
- Attended a high volume of phone calls and provided strong customer service while directing clients calls and helping with various issues.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated working relationships with co-tenants and building management and served as a central point of contact for all outside vendors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Office Manager
Infina, Ltd
08.2014 - 08.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated working relationships with co-tenants and building management and served as a central point of contact for all outside vendors.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Associate of Science - Business Administration
University of Phoenix
Santa Teresa, NM05.2014
High School Diploma -
Osbourn Park High School
Manassas, VA06.2002
Skills
- Excellent interpersonal, written, and verbal communication skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Self-starter with ability to work independently or collaboratively in a team
- Able to work successfully in a complex and fast paced environment
- Excellent complaint resolution
- Professional and positive demeanor with a willingness to learn
- Organized and proficient at managing multiple tasks simultaneously
- Microsoft Office and Google tools proficiency; with ability to learn new technology and programs quickly
Military Service
I served in the United States Army from 2002 to 2011. My time in the service helped build an excellent work ethic, ability to multitask, efficiency working in an ever changing environment, and the ability to both lead and follow as appropriate. I take pride in my work and focus on achieving the best results possible.
Timeline
Commercial Insurance Account Manager
Gantt Insurance Agency
07.2022 - 07.2024
Account Manager
Atlantic Specialty Lines/RT Specialty Richmond
06.2018 - 08.2020
Receptionist/Data Processing Associate
Atlantic Specialty Lines
08.2016 - 06.2018
Office Manager
Infina, Ltd
08.2014 - 08.2016
Associate of Science - Business Administration
University of Phoenix
High School Diploma -
Osbourn Park High School