Jessica Gist
Springfield,MO
Summary
Driven by results, I excelled at GameStop, enhancing store profitability and customer satisfaction through expert team management and strategic promotions planning. Leveraging skills in problem-solving and multitasking, I led initiatives that significantly improved operational efficiency and staff performance, embodying a blend of leadership and customer service excellence.
Overview
12
12
years of professional experience
Work History
Store Leader
GameStop
09.2017 - 03.2020
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
Assistant Manager
Claire's Stores
02.2016 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Senior Guest Advisor
GameStop
10.2013 - 12.2015
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
Bartender/House Mom
After Dark Gentleman’s Club
09.2008 - 10.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Worked effectively in fast-paced environments.
- Shopping supplies for contracted employees
Education
High School Diploma -
Palmyra High School
Palmyra, MO05.2007
Skills
- Store safety
- Store operations
- Team Management
- Promotions planning
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Cash Management
- Store Opening and Closing
- Loss Prevention Procedures
- Recruiting and Hiring
- Payroll Management
- Delegating Work
- Bank and Safe Deposits
- Employee Scheduling
- Performance Reviews
- Leading Staff Meetings
- KPI Tracking
Timeline
Store Leader
GameStop
09.2017 - 03.2020
Assistant Manager
Claire's Stores
02.2016 - 09.2017
Senior Guest Advisor
GameStop
10.2013 - 12.2015
Bartender/House Mom
After Dark Gentleman’s Club
09.2008 - 10.2013
High School Diploma -
Palmyra High School