Jessica Givens
Hendersonville
Summary
Experienced healthcare professional with a level one trauma/burn ICU nursing background. Over 20 years in the medical industry, I have developed a diverse skill set and a strong focus on crisis intervention, contributing to the delivery of comprehensive healthcare.
Overview
23
23
years of professional experience
1
1
Certification
Work History
BSN Registered Nurse, Burn ICU
Skyline
07.2024 - Current
- Improved patient outcomes by administering medications and monitoring vital signs.
- Enhanced recovery processes with effective wound care and patient education.
- Documented patient information accurately, maintaining up-to-date medical records.
- Educated patients and families on treatment plans to improve compliance.
- Implemented infection control protocols, ensuring a safe healthcare environment.
- Provided compassionate care to patients, addressing needs and concerns.
- Managed emergency situations effectively, stabilizing patient conditions.
- Delivered patient-centered care to promote health and wellness.
- Improved patient satisfaction by effectively communicating with patients and families.
- Monitored patient progress, adjusting care plans as necessary for optimal recovery.
- Conducted health assessments to identify and address patient issues promptly.
- Assisted in the training of new nursing staff to maintain high-quality care standards.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies.
- Administered IV therapy to manage patient hydration and medication needs.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Mental Health Technician
Cumberland Hall Psychiatric Hospital
05.2023 - 09.2024
- Ability to use therapeutic communication based on needs of each patient
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Remain calm during crisis management on unit
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Code Blue and Crisis Management Response team member
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Assist in patient admission process
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Trained in DBT and Informed Trauma therapy groups
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Ensure patient and staff safety while on and off unit
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Certified Medical Assistant
TriStar Fairvue Medical Center
03.2015 - 09.2016
- Assisted in procedure equipment set up
- Ensured orders were placed when requested by physician
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications and vaccines as directed by provider
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
CareHere, LLC
08.2005 - 11.2014
- Practiced in multiple facilities across Tennessee
- Assisted in patient scheduling
- Assisted in patient communication such as referrals and follow-up calls
- Assisted in patient intake including triage, vitals, and blood work
- Provided administrative support in setting up flu clinics
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Certified Medical Assistant
Premier Family Care
12.2004 - 08.2005
- Obtained patient medical histories and vital signs
- Ensured facility cleanliness in accordance to policy
- Assistance in implementing quality assurance and control program
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
EKG Technician
Centennial Medical Hospital
10.2003 - 12.2004
- Attached electrodes to the chest, legs, and arms of the patient and connecting electrode leads to ECG machine
- Monitored electrocardiogram for normal and abnormal patterns
- Attached and explained how to use the Holter monitors to patients
- Code Blue team member for EKG tracing
- Prepped patients for stress testing and table tilt testing
- Communication with attending physician regarding final test outcomes
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Monitored patient activity during stress test to record data.
- Educated patients on testing and preparation steps prior to procedure.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
Phlebotomist
Murray County Hospital
05.2002 - 06.2003
- Collect specimen samples for laboratory testing
- Bring samples to the laboratory, submit orders and requisitions to the lab technicians, and get specimens to appropriate lab testing departments
- Ensured tests were sent to appropriate charts for the physicians’ review
- Ensured the lab departments and equipment's cleanliness, sanitation, and maintenance
- Ensured compliance with HIPAA, CLIA, JCAHO, and OSHA regulations
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
Education
Bachelors of Science - Nursing
South College
Nashville, TN06.2024
High School Diploma -
Lyon County High School
Eddyville, KY05.1999
Skills
- Self motivated
- Teamwork
- Ability to work individually
- Excellent communication skills
- Excellent organization skills
- Ability to work in high stress situations
- Knowledge of multiple charting systems
- Patient care
- Medical assessments
- Vital signs monitoring
- Medication administration
- Acute care
Certification
- Certified Clinical Medical Assistant, 01/22
- Certified Medical Assistant, 04/21
- Registered Phlebotomy Tech, 05/24
- Basic Life Support Certification (BLS)
- Advanced Critical Life Support Certification (ACLS)
- Pediatric Advance Life Support Certification (PALS)
Hobbies and Interests
- Burn
- Trauma
- Psych
- ER
Timeline
BSN Registered Nurse, Burn ICU
Skyline
07.2024 - Current
Mental Health Technician
Cumberland Hall Psychiatric Hospital
05.2023 - 09.2024
Certified Medical Assistant
TriStar Fairvue Medical Center
03.2015 - 09.2016
Certified Medical Assistant
CareHere, LLC
08.2005 - 11.2014
Certified Medical Assistant
Premier Family Care
12.2004 - 08.2005
EKG Technician
Centennial Medical Hospital
10.2003 - 12.2004
Phlebotomist
Murray County Hospital
05.2002 - 06.2003
High School Diploma -
Lyon County High School
Bachelors of Science - Nursing
South College
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